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Amy Jones

Homes for sale in Chandler, Arizona and surrounding East Valley Communities.

Buzz words that reduce showing activity

By: Amy Jones
Wednesday, November 14, 2007 5:22 PM

In a strong buyer's market where some very top-notch listings aren't even being shown, I started to compare certain buzz words within a listing that may put it at the bottom of an agent's tour list.  When I have a Buyer in from out of town who has a limited amount of time to view select listings, There are some things that will keep a listing from making the tour.  #1 is no photo (unless I have time to preview).  Some of the others include "Don't let the CATS/DOGS (plural) out" or "tenants, must schedule appt 24 hours in advance"  and even "security alarm is on, call for code" (Gosh I hate running to find those alarm boxes), I have to admit, with the number of pristine properties to choose from...unless the buyer has specifically asked to see a particular property...some of these buzzwords may cause the listing to end up on the bottom of the pile.

I'm curious as to what are some of the other Buzzwords or items that may limit a property's showings. And, on the flip side...are there any Buzzwords that may be intriguing enough to help the property make the short list?

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Comments

Gregory Bain
Member Since '03

Gregory Bain said:

Amy, I try to show my companies listings first with a sprinkle of overpriced listings from the competition. I want the customer to know I show everything. But, even I fold when the agent has showing instructions that require me to call two or three different phone numbers. FORGETABOUTIT!!

November 14, 2007 7:06 PM
Mike Farmer
Member Since '03

Mike Farmer said:

I like to see -- Easy to Show, Bring All Offers, $3000.00 bonus to selling agent :)

I'm like you, I hate to see restrictive warnings on the showing instructions, as if the sellers can afford to be picky -- one is, Listing agent must be present.

November 14, 2007 7:19 PM
Howard Arnoff
Member Since '03

Howard Arnoff said:

Amy, you are so right. Any seller that is serious about selling in today's market should make the home easy to show.

November 14, 2007 7:19 PM
Gary Szolosi
Member Since '03

Gary Szolosi said:

Amy you would think that the listing agent that attended Listing 101 would have learned the basics. Your analogy is true in all markets. It is just more evident in this market. Great Post! Pretty and bright-what a combo!

November 14, 2007 7:23 PM
Craig Barrett
Member Since '07

Craig Barrett said:

Decorating allowance. If you know it's an issue, solve it don't highlight it.

November 14, 2007 7:33 PM
Leo  Garcia
Member Since '07

Leo Garcia said:

I saw one a few months ago with remarks "Hostile tenant beware"

November 14, 2007 8:01 PM
Phil Anderson
Member Since '04

Phil Anderson said:

Gary...you are shameless.... :)

November 14, 2007 8:09 PM
Gary Szolosi
Member Since '03

Gary Szolosi said:

Phil was that a good thing or a bad thing? But yes I am!

November 14, 2007 9:01 PM
Gregory Bain
Member Since '03

Gregory Bain said:

I was shameless once. Now, I'm incorrigible. Look out Gary it's a slippery slope.

November 14, 2007 10:01 PM
Tim and Susan Fennell
Member Since '06

Tim and Susan Fennell said:

Great points, Amy! This is something all sellers should read!!

November 15, 2007 5:55 AM
Jana Davis & Virginia Houghton
Member Since '05

Jana Davis & Virginia Houghton said:

Drive by only, do not disturb the tenant

Does the tenant even know the property is being sold?  This tell me there will be a issue at closing.

Jana

November 15, 2007 1:09 PM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

[Amy sez: some of the other Buzzwords or items that may limit a property's showings.]

"Price is firm."

November 15, 2007 5:47 PM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

If tenants are there, that could be a GOOD thing for an investor.

A buzz kill for me is "Listing agent must be present to show"  LOL

November 15, 2007 5:51 PM
Amy Jones
Member Since '03

Amy Jones said:

We don't have much of an investor market in the Phoenix area right now with prices still dropping so tenants aren't as big a deal as they used to be.  More of a showing hassle than anything.

How bout one I saw today...no photo, no driving directions, no contact number.  I figure they must be in the witness protection program.

November 15, 2007 6:08 PM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

LOL there's one on my street with no sign, and the only photo is an AERIAL photo of the house (250k house in homes only suburb) . . . no data in the listing. Limited service listing. Who-da thunk it?

November 15, 2007 6:17 PM
Amy Jones
Member Since '03

Amy Jones said:

AND...with so many bank owned properties etc., I'm pretty much avoiding anything that says allow 10 days for seller's response.  

November 15, 2007 6:21 PM
Amy Jones
Member Since '03

Amy Jones said:

Candice, sounds about right for a limited service listing.  "Present all offers directly to seller".  Right.  Those go at the bottom of the pile too!  

Leo...Really?  Hostile Tenant?  Who would take a listing like that?  Maybe should have read Beware...Hostile tenant and agent looking for a lawsuit :)

November 15, 2007 6:30 PM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

Of course it probably bears mentioning here that this is "with all other things being relatively equal" because bottom line is, if a property closely fits the client's criteria and is what the client wants, I gotta give it a shot regardless of the 'grief factor', after advising the client of the possible pitfalls based on the listing info.

November 15, 2007 6:36 PM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

LOL hostile tenant -- "must be accompanied by sheriff?"

November 15, 2007 6:39 PM
Karen Weger
Member Since '05

Karen Weger said:

Great post. I tried to think of more, but brain dead this time of eve.

I love it, all of your posts.

I agree with all by the way. Candice so true, if it fits the clients needs I am there and have gone through all of the above. With today's times, most clients look on their own on line as well as what I send. They always ask. What about this one? You did not send.

I say, OK, we will go look.

But yes, some properties are for investors only, and I have worked with many, where the tenants are not advised the property is for sale and we don't want to disturb them except with serious lookers only. And as Greg posted earlier, I don't want my tenant occupied property to be on your just go see cause my listing is better list. Serious inquiries only.

I also have a high end waterfront listing that says appointment only, etc... for the same reason. I don't want to disturb them with just lookie lookers. And there are still pleny of agents that don't pre-qualify and go out and show just anyone homes. We don't want them going through our clients homes that may come back and rob it the next day. So there is another side to every story.

But mostly I agree with you, I do avoid the hard to show if there are plenty that are similar, same area, etc....

My worst pet peave is having to call the listing office agent to show and not being on the centralized showing. Then I have to listen to a 15 minute spill on how great this property is, blah, blah and I caught them at their daughters 15th birthday party, etc..........

Please, the general rule, make it easy to show.........

November 15, 2007 10:15 PM
Gregory Bain
Member Since '03

Gregory Bain said:

Me? I don't care anymore. If they need a warrant from a federal judge to see the house, then so be it. Just as long as my sign is up and I get it on the internet, someone will email, telephone, or, drive up to it and want to ask about it. Nothing is too over priced for me. Smell bad, or dirty? It don't matter. Foundation problems? Not my problem. Every listing is a good listing. If other agent want to tell the owner they are pigs, O.K., it will help me get it reduced in price. I'll take the buyers to a good listing once I get them to call me. Just call me. It might be raining outside, but its sunny in here.

November 15, 2007 10:26 PM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

Gregory, there's a saying that if it smells, it smells like money. Good news for buyer.  :)

November 16, 2007 7:43 AM
Leo  Garcia
Member Since '07

Leo Garcia said:

The listing was on a mobile home out in the country. You never know what surprises you going to encounter out there. I went back through all the property history changes and found the actual quote: "Hostile tenant do not approach" No surprise that the listing was withdrawn and no longer on the market.

November 16, 2007 8:23 AM
Amy Jones
Member Since '03

Amy Jones said:

Great posts!  

Of course, I will show a home if it's THE home for my buyer...regardless of the hassle.  I'll even show it regardless of a lower commission offered.  It is absolutely about finding the best home at the best price for my buyer.

Unlike Gregory, however, I won't take any old listing, even though I know it's a great strategy of the "odds game" more listings...more potential sales and I'm really glad there are agents out there who WILL take these listings.

I spend a lot of time marketing my properties and have a developed a reputation of pricing homes within market guidelines for a specific property.  No overpriced listings for me.  Add to that the energy factor.  If a seller is going to be an "energy vampire", I'll refuse the listing and offer to refer it out (to a not so nice agent, perhaps?)  I turn down about 15% of my listing opportunities for this reason and since making that decision, I'm happier & oddly enough more successful than ever.  Hostile Tenant...there's not even an agent I don't like enough to refer that one to!

Appointment only showings w/ Agent present are a necessity in the Luxury home market.  I have a 2.5M listing coming up and will do the same.  But for a $250k home?  Nah.

November 16, 2007 10:50 AM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

When I was a brand new agent, my very first sale was (lucky for me) to an inactive Oregon licensee. She was very kind and we had a lot of fun! Anyway, we had occasion to view homes in a neighborhood pretty much 'owned' by a broker who I've come to know as a tough cookie with no fear and a big heart. Then, however, all I knew was that she had to go with us to a home that had tenants. UNDERSTATEMENT.

This house had AT LEAST 6 months worth of trash in the garage.

Broker threw open the garage door and told us "Hold yer noses!" LOL!

THEN, she went to the front door of the house and started to bang on the door, yelling "HEY YOU GUYS IT'S ROSE, OPEN UP!"

A window slid open and I was just waiting for the barrel of a shotgun to appear. It didn't, but I still laugh thinking about it.

The tenants let us in and the place was just as messy as you could imagine.

The buyer didn't buy that one, but the hostile tenant story reminded me of that . . .

November 16, 2007 12:35 PM
Amy Jones
Member Since '03

Amy Jones said:

Good times!  At least our jobs are never boring!

November 16, 2007 2:16 PM
Belinda Walker
Member Since '06

Belinda Walker said:

Interesting - our local news channel just had a piece about this on the news last night.  "Motivated seller" homes sold an average of 30% slower than "Beautiful" homes.

Interesting piece - http://www.komotv.com/news/consumer/11386241.html

My favorite is "must see inside - don't street appraise."

November 16, 2007 8:34 PM
Jackie Hawley
Member Since '05

Jackie Hawley said:

"Subject to Short Sale." You don't even know if a full price offer will get it or it you're getting paid. I wrote on one this summer and the listing agent came back after talking to the bank saying they may be able to take a full price offer if I reduce my side of the commission by 1% and she reduced her side by 2%. It was at the top of my buyer's price range. They couldn't afford to pay full price and make up the difference in commission and they couldn't afford to go over asking price.

November 16, 2007 10:25 PM
Amy Jones
Member Since '03

Amy Jones said:

Hey Belinda~ Great Article! Yes, "motivated" is a buzz kill and how about "Seller says Sell."  Hmmm, really?

November 16, 2007 10:32 PM
Carey Tufts
Support Staff

Carey Tufts said:

Excellent thread Amy.

As a homebuyer, I tend to LOVE listings with the following five elements:

1.  The phrase "Handyman's Special"

2.  A minimum of five exclamation points and five words in all capital letters.

3.  No photos.

4.  No email address for the listing agent.

5.  A description that begins by talking about the bus stop and finishes up with a word on the "recently installed sump pump."

Take care of those five and consider me sold.

;-)

November 18, 2007 12:12 AM
Amy Jones
Member Since '03

Amy Jones said:

Those are perfect, Carey~  Exclamation points make my head hurt from all the excitement they generate within me.

You hit on another major aggravater as well.  Agent Unprofessionalism.  You get past the buzz words only to find Agents who won't return calls, or better yet, can't remember their own listings when they do answer the phone.  What's up with that?

With estimates that 1/3 of the almost 80,000 Agents in Arizona will be leaving the industry (queue the confetti), I'm encouraged that the median competence level will increase significantly with the Real Estate Professionals that remain.

November 18, 2007 4:46 PM

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