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Ever tried to snake a client at an open house?

By: Brian Kennedy
Monday, April 30, 2007 8:56 AM

I believe myself to be ethical and that includes not snaking clients at open houses as they ascend the stairs to the models.
Yesterday, my partner and I were going to local open houses and checking out the inventory.
We dressed down cause it was a beautiful day.
I believe in handing out my card directly to the hosting agent upon arrival so there is no confusion about why we are there.
However, on our way up to the listing, we were cornered in the ascending stairwell by another local agent who literally blocked our path on our way up to the unit and advised us about a bigger two bedroom she had in her inventory several blocks away. Literally she didn't clear the way until she had rummaged through her purse and produced a business card and a request to "call me".
 
We discussed it and decided that if we were buyers, we wouldn't call her simply because we consider her actions to be sneaky. If it was a matter of fact conversation, that's one thing; if we had asked that's another.
But to stop us dead in our tracks was way out of line. I immediately thought, "Don't waste a business card on her introducing yourself. This is someone whom you don't want to know."

I am just as competitive for buyers as the next guy but stalking other open houses drumming up clients is just something I find distasteful. We later found out that she has a development that isn't selling well a few blocks away.  We ran into it by dumb luck. She wasn't there but the other agents hosting the event were very candid that she is very aggressive and was not attending because she was canvassing the neighborhood for business. I asked if their definition of canvassing included sabotaging other agents open houses by redirecting clients. They just smiled politely. We left and moved on.
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Comments

Todd Clark
Member Since '06

Todd Clark said:

Scary if they consider that ethical.

April 30, 2007 8:32 AM
Cathy  Clark
Member Since '06

Cathy Clark said:

There's "aggressive" and then there's "unethical".  NOT COOL!

Cathy

April 30, 2007 8:41 AM
Sharron and Steve Lobman
Member Since '06

Sharron and Steve Lobman said:

I think that if I were taking a look at an open house, I would consider that agent to be 'desperate!" I would run as fast as I could in the other direction!

April 30, 2007 8:44 AM
Gregory Bain
Member Since '03

Gregory Bain said:

And we wonder why the general public has a low opinion of us

April 30, 2007 8:52 AM
Mary Welch
Member Since '04

Mary Welch said:

Ok, that was not her turf. She had no right to do that. I would have asked for all her business cards to "hand out" for her. Ok, that was wrong too, I really wouldn't have, but would have loved to. I am sure a buyer would have not thought anything of it. Did you tell the host agent?

April 30, 2007 8:55 AM
Becky Troutt
Member Since '05

Becky Troutt said:

Snake is right!

I've been with my buyer's before at showing appointments where the other agent was there to let us in and they have handed my buyer their business card "in case my buyer had any questions that I couldn't answer for them" as well as with another agent whom we met at the other agents office to view a presentation about a very large piece of commercial property and that agent gave my buyer's his business card.

I was pissed to say the least.  But I didn't say anything.  What do you say to agents that do this?  It's down right dirty.  The only reason to hand a buyer your card is to try and earn their business.  Do you call them later and give them an earful?  What do you do?

Needless to say, their names go down in the "special agents" book of dirty agents and difficult agents to work with.

April 30, 2007 9:16 AM
Brian Kennedy
Member Since '07

Brian Kennedy said:

Mary -

I actually did mention it to the hosting agent. He said he wasn't surprised because she had been back and forth to the event a number of times that day. I love your suggestion about taking all her business cards. There are plenty of dumpsters right now that would benefit from a stack of cards from an unscrupulous agent.

Becky - I agree with you. The only reason to hand anyone your card is to make a network contact or solicit someone for clean business. It's clear to me that calling the agent later and chewing her out is pointless since the other agents in her office have silently implied their consent to use this as a legitimate farming technique. Desperate is the word.

April 30, 2007 9:35 AM
Klaus Nicholson
Member Since '07

Klaus Nicholson said:

Poaching at an open house is pretty sad.

Becky, How about, "Are you trying to steal my client?" or "Don't you have clients that need your help"?  Stop trying to be so damn politically correct.  They are not your friends, so let them know where you stand. I love the business card idea, Mary.

Realtor, Columbus Ga

April 30, 2007 11:21 AM
Phil Anderson
Member Since '04

Phil Anderson said:

Baseball bat, Becky....  :)

April 30, 2007 11:40 AM
Mary Welch
Member Since '04

Mary Welch said:

Yep, Becky would have stepped up to bat and popped one out of the park-LOL. I am not advocating violence, I was guessing what Becky would have done. I am Mild Mannered Miss Mary. Yeah, I would have done the business card thing...

April 30, 2007 12:43 PM
Becky Troutt
Member Since '05

Becky Troutt said:

No Mary, that's probably what I should of done....but I didn't do anything!

I'm really not a violent person either.  I have had "words" with other agents before, but that's about it!  ;)

April 30, 2007 12:54 PM
Mary Welch
Member Since '04

Mary Welch said:

Yes I know, your words are "I have a bat and I'm not afraid to use it" LOL

April 30, 2007 7:39 PM
Jana  Davis & Marcia Demerjian
Member Since '05

Jana Davis & Marcia Demerjian said:

We had a snake visit at Marcia and my last open house ~ our lender was a little late arriving and as she walked up an agent leaving the house handed her a card and asked if she would like her to show her around the home.  Needless to say our lender told her what she thought of that and the agent yanked the card out of her hand and left very quickly.

I will put this out there - last year at a Broker's Open, my car full of REALTORS and I met a buyer.  He was in the home before us and I noticed him as we were looking around.  The two agents who were holding the open were so engrossed in talking to each other they never noticed him or us either for that matter.  I guess they thought he was just another agent?  When we left the house he was standing on the sidewalk  near our car and as we walked up he asked if we were REALTORS and could he ask us a question ... we started chatting, gave him our cards (yes all of ours) and are still in contact even though he decided not to move.  So was this Snaking?  Or did these agents deserve to be Snaked?  

Jana

May 1, 2007 9:24 PM

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Brian Kennedy
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