As I go through my daily handshake approvals, I am struck by how many agents DO NOT HAVE THEIR CONTACT INFORMATION - ANYWHERE on their Point 2 Agent website. No phone number, no address and sometimes, no brokerage name. I mean, folks: don't you WANT consumers to be able to find you??? And you're expecting to get leads from your website exactly how? Not to mention the fact that (in Arizona, at least) the Department of Real Estate requires that your dba/brokerage name be displayed "in a clear and prominent manner" on your site.
I've been mulling this over at the back of my mind for weeks. I mean, these are basically intelligent people I assume (and even know, in the case of my local handshake partners). After all, they did earn their licenses, and are in active practice. And they care enough to go through the work of setting up a website. So - what gives?
A few days ago, I got my answer. I brought the topic up with an agent in my office who is still new to Point 2, and he said: "...but I put all my contact information in when I signed up. Where did it go?"
What do you know. He's absolutely correct, when you enter your information into your Admin area, you might reasonably suppose you have the job done. HOWEVER, unless you then go add the Agency Contact Module to a page, or type the information in manually to the text in a content module, it does not appear.
Perhaps Point 2 could be persuaded to add an alert on the Edit User-Profile form, directing the user to a tutorial? In the meantime, it's up to each of us to put ourselves in our customer's shoes.
I have to believe that when a consumer is on a website, decides they'd like to know more, and can find only an e-mail contact form with no additional information, they may lose confidence and look to find a website where it's more clear who they will be dealing with. And hey - they may be in a hurry and WANT to call you!
So, folks - check your websites. Are YOU a Secret Agent?