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800 number Call Capture systems-Comparisons?

By: Beth Larsen
Sunday, March 04, 2007 3:57 AM

Bruna Sapochetti started a discussion about call capture systems.

Several people wrote positively about Proquest. Two other systems were mentioned: AdTrakker (www.adtrakker.net, Lonn Dugan) and 877 Infoline (www.877infoline.com, Ron Tarvin). What I'd like to know is have any of you used more than one of these (or any other) call capture systems? 

One claim I've heard is that not all of them give the same level of detail on captured lead information (name, address in addition to phone number). Any comments on this?

Can those of you who have used more than one of these systems offer a direct comparison on quality of service? Any other considerations you would offer that would cause you to choose one over the others?

And...what ways of using them have you found, other than on a sign rider on a property?

Thanks in advance for sharing;^)

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Comments

Steven Burnett
Member Since '06

Steven Burnett said:

I haven't tried the others, but I am using http://www.automatedmarketingsolutions.com/hotlines

I like it and my customers like the idea of a number capture system.  I've done away with brochures in the front yard because of this system too.  I have just the property tree for listings.

March 4, 2007 6:52 AM
Beth Larsen
Member Since '05

Beth Larsen said:

Thanks for the info steve...now, what pray tell is a 'property tree'?

March 4, 2007 7:06 AM
Ron Tarvin
Member Since '04

Ron Tarvin said:

Beth,  if there is a toll free number involved, the information you talk about is captured.  If it is a local area number that is called, then it is similar to the technology used for caller ID and it MAY not capture the number and it can be number blocked etc.

Now, if you use the toll free number route, different companies use different plans.  I BELIEVE that Archtelecom automatically provides the caller information in great detail, but they also charge a lot more per month than my 877 infoline.  877 infoline does not provide all of the caller information automatically, but rather at a fee of like 15 cents each and you have to go in and tell it to pull the information for you.  However, I pay such a small price per month, that if I want to pull 10 of the caller's information a month, that's still only a buck or two to do so.

March 4, 2007 9:32 AM
ROB ANGELO
Member Since '03

ROB ANGELO said:

Beth,

I use Proquest Technologies--I think overall from what I have read, popular consenses is this is the best system. It captures all of the information from the caller, Name, address, phone number, etc. Cell phones it just gets the cell phone number. Im starting to find out too when someone has a digital phone plan at home, it sometimes only get just the phone number, which is still good enough.

I have this set up on my listings, and it text messages me within about 5 seconds of someone calling and listening to my audio tour, I recieve it directly to my cell phone. I call them immediatly back while the prospect is still hot.

March 4, 2007 11:55 AM
Beth Larsen
Member Since '05

Beth Larsen said:

Good stuff, Guys. Thanks. Hopefully we'll have more folks chime in.

March 4, 2007 5:54 PM
Stephen & Amy DelGatto
Member Since '03

Stephen & Amy DelGatto said:

Proquest is best, been using for 4 years.

March 5, 2007 7:05 AM

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Beth Larsen
RE/MAX Sedona

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