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Thinking about thinking...

The "Rule of 80/20".

By: John Bourassa
Friday, April 27, 2007 12:43 AM

The "Rule of 80/20" has been around for centuries and still reveals to be true even today. For those of you who don’t know what it means, here it is: It is proven that 20% of any sales force in any industry produces 80% of all sales.

I was reading Fabiany’s Koski’s thread who is seeking help on how to break though in real estate after being in the business for two years but, to my amazement, Ron Tarvin replied by suggesting that he joins KW.

To Ron: I whole-heartily disagree with that. Not the fact that there is a hint of recruiting there on your part especially that KW members thrive on building mini to large business pyramids :-) but the concept of joining a big franchise will make him successful. You can take the horse to the water but you can’t make him drink.

I was with RE/MAX Partners for over five years (2001-2006). In 2006, Partners was the #1 RE/MAX franchise in the state of Florida and among the 10th largest real estate firms in the Nation. Partners keeps an average of about 400 working agents in seven locations in Broward County. They too offer superb training and support with an impressive legal department that can be reached 7 days a week to guide their agents when in doubtful moments. In those five years, most of the hundreds of agents who left Partners were those who maintained a position in the 80% group. With Partners, I was among the 20% of successful Realtors® in Broward County. I since joined a minute firm and, considering our present downard market, I am still among the 20% successful Realtors® in Broward County.

The truth of the matter is, despite KW’s greatness, the rule of 80/20 prevails there too. KW has aggressively invaded SE Florida in the past two or three years and already, some of their 80 percenters have left to better pastures.

To Fabiany: Success lies within one’s heart. It’s not the tools for success that will make you successful; it is how you will use those tools that will foster your success. In other words, if you really want to succeed you will find the way. You can read all the best sales technique books you want; you can sit at dozens of the world’s best sales motivational speakers until your a.. is sore; you can borrow all the best advice from all the top real estate producers on this blog site; and, you can even join KW if you are that desperate (sorry Ron) but if you don’t have the desire to succeed, it ain’t never gonna happen for you.

Look in your soul first.

To all of us: Don’t compete to be #1. Rather, strive to be the best at what you do. (I am not original with that but I can’t recall who said it).

 John

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Comments

Yvonne Douglas
Member Since '06

Yvonne Douglas said:

John,

Great advice!!!

April 26, 2007 11:20 PM
Eveline Tritsch
Member Since '07

Eveline Tritsch said:

Amen!  Well said!

I am a broker at a smaller firm, I get asked on a daily basis, why join us versus the bigger franchises?

All agents that have joined us so far tell me that they are so much happier, because of the personalized attention they get versus drowning in the 80%.

But, like you stated, it has to be in the individual's heart to succeed first and foremost.

Thanks for the great post!

Eveline

April 27, 2007 12:05 AM
Jeannette Neerpat
Member Since '07

Jeannette Neerpat said:

John, I strongly agree with you. I'm with the Keyes company and they offer plenty of education. And I can't tell you how many agents don't use that education. I strive to do the best that I can do. Try to compete with the top producers will just drive you insane.

Thanks

April 27, 2007 5:15 AM
Lee Hannibal
Member Since '07

Lee Hannibal said:

I also agree, I have been in the business for 2 years now and currently with a smaller firm. There are 3 agents and our BIC. It is so much easier being a name than just a number. While we are not RE/Mart the job gets done and everyone seems more satisfied.

Good Luck!

April 27, 2007 6:16 AM
Barb  Van Stensel
Member Since '06

Barb Van Stensel said:

John, good comments but while you are on a high emotionally - please be considerate of other agents real estate affiliation decisions.  

One is affiliated with the company that suits their needs.  This world is full of problems and if Ron so chooses to be affiliated with KW, then don't slam him.  There are no rights or wrongs.  It's what fits the needs at the moment.  

I love Broward County and am glad you are in the top 20%.  Every agent's personality is different.  However, some people don't need to be in the top 20% to be successful in their own right.  

Best, Barb Van

April 27, 2007 6:38 AM
Gloria Losie
Member Since '06

Gloria Losie said:

John:

Great comments.  It really hits home.

April 27, 2007 7:09 AM
Dan Tolman
Member Since '06

Dan Tolman said:

I sit on both sides of the KW fence.  Keller Williams is an enormously successful company in some markets.  Their guiding principles, innovative online and campus training, their seemingly endless array of marketing materials, their singularly customized Top Producer program, and 70/30 commission split with an annual company cap of only 30K (you're on 100% commission after your gross annual commission reaches 100K) - are all right on track.

However, and it's a big however - John hit it on the nose about recruiting.  I was a Team Leader for Keller Williams and it was one of my responsibilities to recruit agents.  I can tell you firsthand that Keller Williams will hire anybody.  They even jokingly referred to it as agents having to pass the 'fog the mirror' test.

Further, when a KW office opens there is a mad rush to get to 60 agents, because by company charter - you HAVE to have at least 60 agents in the 1st year of a franchise to continue to be blessed by corporate.  There is such a rush to "recruit" that it became embarrassing.  I have seen KW agents march into open houses held by competitors and hand out business cards.  I had an agent who accosted a potential new agent outside my office, telling them not to talk to me, because they wanted to "sponsor" them.

We had a "team" of 80 agents.  Of those 80, 5 had the potential to "cap" or reach the 100K mark.  Another 50 percent perhaps sold 1 if not 2 properties a year, and the rest well, they must have had medical problems that didn't allow exposure to sunshine because I never saw them.   I left KW because I didn't even view them as a real estate company.  When you have 80 agents who are collectively selling 10 houses a month, there is something very wrong.

The 80/20 rule?  I would call it the 93/7 rule to be honest.  And through my brief 4 year career in real estate, I wouldnt just pin it on KW either.  Prudential, Coldwell Banker, ERA and the rest seem to afflicted with the same apathy.

A rule that might be followed.  If you're working for a company, and selling a house or property is an actual event, you're in the wrong place.

April 27, 2007 8:37 AM
Helmer Zapata
Member Since '07

Helmer Zapata said:

Well said.

April 27, 2007 8:56 AM
Barb  Van Stensel
Member Since '06

Barb Van Stensel said:

You hit the bulls eye!  So, do you know Bernice Ross?  She has a 93/7 slogan.  

Total agreement.  Thanks for the great summation.

April 27, 2007 9:01 AM
Harris  Home Team
Member Since '07

Harris Home Team said:

I don't think he was slamming Ron for being with KW, per se.  I think it was intended to be directed at the reply from Ron the other day on Fabiany’s Koski’s post asking for advice on what he could do to improve his level of success.  Ron's advice was to join KW.  :)  I am assuming that was the basis of his comments.  

Marcia

April 27, 2007 9:30 AM
Kathy West
Member Since '06

Kathy West said:

It's a great principle, but if you don't mind me saying it actually goes way beyond just sales ranking.  It deals with "success" in how we do things as well.  80% of the result is acheived by 20% of what we do.  So for example, focusing on education and organization can often result in much higher productivity in business and therefore . . . greater sales results.

April 27, 2007 9:56 AM
Brian Kennedy
Member Since '07

Brian Kennedy said:

Tell it brother!

Amen!

April 27, 2007 9:57 AM
Gregory Bain
Member Since '03

Gregory Bain said:

Very cool new pic, Brian. John - you have the insight. A motivational speaker for R/E said only 1% of his audience would do the tasks he was going to tell us to do to be successful. Your pic is cool too.

April 27, 2007 10:07 AM
Gregory Bain
Member Since '03

Gregory Bain said:

Hey, Helmer! I see you are in NJ. I also see a builder has created a new web site with a listing and an opportunity to give a handshake to me. How do you handle those - handshakes?

April 27, 2007 10:49 AM
Harris  Home Team
Member Since '07

Harris Home Team said:

Hey Gregory!  What were the tasks??  I try to be a 1%er!  That might make a great topic for a new thread!!

April 27, 2007 10:54 AM
Anna Mae McPhail
Member Since '05

Anna Mae McPhail said:

Hi - I am a broker since 1976 in a small firm of 7 people.  I am the Broker of Record.  I enjoyed this article very much.  Can some fill me in on what a minute firm is? please.

Thank you for sharing your ideas, they are very helpful.  I've worked with many sales people in my years, and find that people who succeed just want to be the best, and they are!

Anna Mae McPhail, Broker of Record

April 27, 2007 12:05 PM
Gregory Bain
Member Since '03

Gregory Bain said:

Marcia, I can't remember the guy. It was in the Atlantic City convention prior to the Do Not Call list. The guy was selling his "program" at the back of the room and telling us just how many calls, the time of day to make the calls, how to get over the rejection. I didn't stay for his full sales talk, but I remember how he opened the show! I've been pretty much at the bottom of the top 10 or 20 percent of real estate agents in my area depending if I spent too much time at the water cooler.

April 27, 2007 7:11 PM
John  Bourassa
Member Since '03

John Bourassa said:

Barb,

As Marcia replied, I was not “slamming Ron for being with KW.” I was making a point about a previous answer he placed on a recent thread.

I happen to admire Ron’s brilliant writings for he is not only a keen observer of our industry’s trends he also has a canny ability to share with us his well balanced analytical thoughts about various subjects affecting our market place.

Having said that, I was very surprised that he answered Fabiany with a shot from the hip rather than offering him more logical helpful suggestions.  For that, I couldn’t resist to amusingly nudge him a bit in my essay.

John

April 27, 2007 9:35 PM
Brian Kennedy
Member Since '07

Brian Kennedy said:

Thank you for the compliment Greg!

April 29, 2007 7:57 AM
Gregory Bain
Member Since '03

Gregory Bain said:

Brian my boss wants me to update (what she callls) my High School picture. Now, maybe I will.

April 29, 2007 9:50 AM

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