Many times I cringe bringing my buyer (s) to show listings of other agents, especially those agents whom I don’t know.
I have witnessed seller agents downing their own listings to my customers by volunteering personal comments like: "the view is better if you were to buy at the opposite end of the building"; or, "you really don’t hear the train from here"; or, "I’m telling you right now, the seller won’t budge a penny"; or, "the kitchen needs to be redone", and etc.
The reverse is also true. Agents bring their buyers to listings and they colorfully criticize the property in front of their buyers. I’ve heard agents even saying to their buyers "oh, you shouldn’t buy this"; or, "this house needs too much repairs for what they are asking for it" simply because the agents didn’t like the place.
We, agents, are not the ones who buy – THE BUYER ARE THE ONES WHO BUY! Let them decide.
Three weeks ago, an agent brought his customers to see my listing, a house. Although this was the second day the agent was working with his buyers, I was his first showing that day. The buyers were an out-of town, middle-aged couple (fifty-something). The agent was also a middle-aged man with a curtly demeanor. The buyers really loved the house. They stayed in forty minutes snooping into every corner, opening every drawer and pace-measuring the floor to see if their furniture would fit in certain areas. All the while, the agent was fidgeting looking at his watch. The agent could not see the signs the buyers were emanating and he reminded them that he was on schedule. The buyers ignored the call.
The buyers started asking specific questions about HOA rules, property taxes, and how eager is the seller wanting to sell. I said "make an offer and we will find out". The buyers look at each other and nodded positively. Then the wife told her agent "we would like to make an offer on this house." Without batting an eye, the agent said "but I have others to show you. I have made appointments with other agents and one is already waiting for us." So, he led them towards the door.
I wish I had Lou’s .38 semi-automatic or Becky’s bat. All I had was Todd’s daggers in my eyes but none of those weapons would have penetrated through that agent's indifference.
I exclaimed "I have a contract in my car and we can make your offer right now, right here in the house!" The agent looked at them and shook my hand and said "Thank you. We really ought to go see the other houses but we’ll talk about this in the car."
Needless to say that I have never heard from that agent all day. I called him at the end of the day to follow up. He chuckled in embarrassment, stumbled on his words, and said: "They found another house they like just as much (I suspect it was his own listing). They are going to think about it overnight and decide tomorrow." Politely, I snapped at him reminding him that he ignored the signs this morning. " You should have cancelled the other appointments and write an offer on my listing on the spot. We've just lost $11K each." He defended that it was not completely lost, yet. I knew then, at least, that I was out.
Three days later, I called the agent and he said that the buyers went back home and they will come back in fall to look some more. I told him "job well done, pal." And I hung up.
John