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Thinking about thinking...

Cutting back expenses.

By: John Bourassa
Wednesday, May 30, 2007 12:18 AM

One of the primary reasons why our clients hire a Realtor® is because they are entrusting professionals to handle all aspects of the sales and purchase process for them.  In return they expect, among many things, proper marketing.

 

Touching on Gary Morris’ plight for help on his post titled “I’ve had it up to here”, he is experiencing managing a large, nearly entirely overpriced, listing inventory.  In addition, his listings are not selling and are becoming stale while his catalog continues to grow with freshly added ones.  I can empathize with Gary knowing that it does cost more to carry a large inventory for a long time while sales lessen.  We have to swallow many draining increasing costs such as advertising, gasoline, insurance, education, fees, dues, and etc.

 

Now a day, we are faced with another dilemma.  The market is eagerly trying to correct itself downward.  For that, we have to re-educate sellers ferociously to convince them that “comps” do matter again.  Even at correct market prices, buyers are still not buying while they are sadistically taking pleasure at teasing sellers. 

 

You constantly read in the newspaper or hear on the news: “When businesses face a drastic financial drain, they immediately trim off the surplus (usually the human factor suffers the most) in order to stay afloat.”  This is one of my many quandaries:  We, Realtors®, are our own business; therefore, logically, cutting back on expenses would be an astute self-business management safeguard.  How do we approach sellers to tell them that due to the present and indefinite lousy market condition, we will do for them only this much while they are expecting that much from us?  I have to cut back somewhere - but where, advertising; trade my car down to a Mini Cooper; tell buyers I will only show them 4 properties instead of 8; etc.?

 

Another quandary:  Since I began my real estate career in 2001, I have built quite a considerable word-of-mouth business for myself.  Now, using common sense (the comps), lately I am rejecting nonsensical listings left and right; how much will that smear my good standing reputation?  Will customers tattle-tale to their friends in my farming area “don’t use that salesman, John Bourassa, he is so stuck-up, he won’t take my listing.  Besides, he doesn’t know what he is talking about.  He was trying to tell me that my house is worth only $$$,$$$ when it actually is worth $$$,$$$,$$$.”

 

Are you cutting back expenses and, if so, where?

 

John

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Comments

Jay Rogers, ABR, C-CREC, ePRO
Member Since '07

Jay Rogers, ABR, C-CREC, ePRO said:

Yes, I am trimming Print Advertising expenses, particularly Home Photo Ads in Newspapers and Magazines. They simply do not make my phone ring like in the past.

As far as good standing reputations, it is obvoius that Realtors who take or provide over-priced listings are wasting their time and money. They will end up with bad reputations because of withdrawns, expireds, and generally disatisfied clients.

Keep to the high road John, most serious buyers and sellers will always look up to you!

May 30, 2007 5:51 AM
Carmen and Jeff Bills
Member Since '07

Carmen and Jeff Bills said:

I agree with Jay, print is a dead place for making the phone ring and we must ajust and do what works for our sellers. I am increasing my online ads to help find the buyers that are out there and guess what they are out there in our market. We just wrote a deal for over 2,000,000 on a home sight unseen and it came right from our point 2 site.

May 30, 2007 7:09 AM
Mary Welch
Member Since '04

Mary Welch said:

It is just good business to periodically assess what is working and what is not. I have removed a large ad of all my listings from the local paper and instead put in a classified ad which has been much cheaper and seems to be working better with more locals signing up on my site for new listings. I am saving quite a bit a month just doing that. I have been actively emailing listings to potential buyers even though they are on new listing notifier, just a personal note that "this might be the property you are looking for, give me a call". I try not to take away without adding somewhere else.

May 30, 2007 8:18 AM
Klaus Nicholson
Member Since '07

Klaus Nicholson said:

John,  unfortunately the owners of the  listings that you turn down will talk about.  They may not consider you stuck up, but they will talk disparagingly about you.  The guy or gal who lists their home at their price will be the new best thing since sliced bread.  When the house does not sell and they are asked or forced to reduce their asking price they probably won't remember you either.

I'm sure you have an excellent relationship with past clients and made them aware of market conditions.  I also think that most homeowners are just as concerned about the market as we are.  The ones that don't understand the downward trend will suffer the most, avoiding them is what may save our bottom lines.

Cutting advertising is not the thing to do in a slow period, making every ad dollar count is going to be more important. I'm kind of upset at my cable company right now because they want to charge for local channels.  That's one budget item that will be trimmed.  

Realtor, Columbus Ga

May 30, 2007 8:50 AM
Gary Morris
Member Since '07

Gary Morris said:

John, great question and I look forward to more comments. I too have cut all print advertising, I put tons of money into local papers the last two years with negative ROI.

I have also cut direct mail to a specific demographic, i.e. renters. This was also a negative ROI.

I am putting more effort into my web site and am thinking of starting paying for ad words on Google and Yahoo. I think these would be much cheaper and provide far better results that the past two years have been.

May 30, 2007 8:57 AM

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