I closed a deal with some absolutely adorable first time buyers last month. A month ago, to be exact.

As is my offices SOP,  I employ Docusign which is a wonderful program for electronc signatures. Those signatures are legal and acceptable in lieu of ink signatures 'in most cases' AND we ALWAYS ASK FIRST.

With HUD deals, for instance, they want ink siggies. No problema.

I was shocked and astounded when I received an email from title company day before yesterday. The loan processor FROM A DEAL THAT FUNDED AND CLOSED A MONTH AGO was on the phone shreiking that the contract had 'STAMPED SIGNATURES' on it. Where was she a month ago?

I had specifically asked my loan person if it was OK to use electronic signature when we executed the contract -- and she said she would talk with the loan processor. The loan person told me it was fine. However, apparently, the loan processor was asleep at the wheel.

And now she wants to make it others' fault.

I arranged for these sweet buyers -  who did everything by the book  - to make a special trip back into escrow and ink sign everything, so we could make the funders happy. They were accommodating, fortunately.

THEN, I got a nastygram from the loan processor about how I had no business submitting something 'STAMPED' and ordering me to correct it.

That loan processor will never be involved in any of my transactions again. And believe me, I will ask.

LOAN PEOPLE: We are not here to make your lives miserable. We want to work WITH you. We appreciate you.

But DO NOT ignore YOUR responsibilities, fail to manage our transactions timely -- and then make it OUR FAULT. That is petty and small. I can deal with anything but I refuse to deal with tiny. Tiny is beneath all of us.

And mortgage supervisors, you may wish to educate your staff about our industry and its STANDARDS which are now electronic.

I know, I am usually nicer than this. But there apparently are still some issues in our mortgage industry. And I won't mention any names. Except that I think this particular company which is nationwide, has closed up shop in many many many locations. Can you guess who it is?  :)