i try not to anymore...it is easier on my to just say, but at the same time it is all about how you say it. I get my point across in the most delicate of ways, but making sure they understand...but i hear where ya comin' from!

Cathy, great. What is wonderful for me, is I should have never ended up in a customer service position in the first place, because I am so quite and shy. Family is amazed at that. But found out later it works for me. I am quite and shy. They have to sell themselves. Heehee.

I do try. I know I said the wrong thing to the folks here last week visiting. They were looking more at environment and atmosphere than the house. Well, I opened my mouth and said a few things that now that I think back, should have kept the mouth shut. Silence is best policy. Let them discover on their own.What I am trying to say, is I have done well being quite, and when I think I should speak up, wrong.

It was little things, like local restaurants. I said some wrong things about that and come to find out they eat out most days. Hard to explain, but from now on............

to comment on another question that was posted earlier today....in my other lifetime, I ran an inn. At that inn, I had some guests, E-I-E-I-O! Among those guests was Jean Stapleton - the real Edith Bunker - she knew when to stifle!

The older I get the easier it is, Ask yourself this question: Is it worth the minor satisfaction I will derive from having my say? or from saying I told you so?

My family has learned "the look," so words aren't necessary.  With clients, I just tend to look at them and smile.  If they're being stupid, I look at them and smile.  If they're being rude, I look at them and smile.  If they're being enthusiastic, I look at them and smile.  If they ask me a question, then I speak.

The look. that sounds good. I will go with the look.

Its like the song. Know when to hold em, know when to fold em.

Same goes. Like the other post, none of us are perfect, we will make our mistakes, we kick ourselves, but bottom line we are good at what we do or we would not be here. I love your personality Cathy, have watched you on this blog for a while and listened. You are good at what you do and you know your stuff.

I saw the title of this post and had a feeling who the author would be . . . LOL

And you knew it wasn't me, right Candice?  lol....

I do tell myself, He who speaks first loses.  It is a little mantra in my head... Try it Cathy, it really helps.

I should go add that to the thought of the day thread.

LOL Shelly . . . I am so known for being chatty, when I am quiet and I can be very quiet, it is ominous.

I'm just thinking . . . and there's a lot of space in there for echoes . . . LOL

Shelly,

I heard it as "she who speaks most loses" & I still do it too much

A saying I learned from a native in the Bahamas....  

If de Fish don open 'e mout, 'e don get caught!

LOL...

I usually speak my mind, find a tactful way to say what needs said,  except with clients are are know it alls, lowballers, (and some FSBO's)...  I tell them how things work, and let them lead themselves into trouble if they insist.  Then I offer to rescue them.  Works fairly well, and better than just verbally blasting away at first opportunity : )  

The hardest part of the job is sometimes finding a way to spin a problem into an opportunity - especially when the problem is coming from a bank.

Situation:  Loss Mitigation Dept says.... We have not assigned your case to a manager yet, and we cannot find the documents you say you sent... Can you send them again?

Natural Response:  (First I want to choke somebody, then I want to say burst out... why in the bleep can't you find a 60 page book that I sent you)

Opportunity in disguise (this person has a serious problem with lost documents that I might be able to help her with)

Professional response:  Gosh, I would love to send that stack again, but those were all originals, just like your forms said, so I am sure they are there somewhere.  Perhaps they are in the office DHL Overnight Express delivers to?  Can you send somebody to look?  I will call you back tomorrow to see how you made out...  In the mean time, is there anything else I can do to help you with this particular case?

Lonn...that is classic! I LOVE IT!!

The hardest part of my job is not 'doing it for them' when people don't move fast enough to suit me.

Betya well rested Cathy's sell more real estate than pessimists or realists :)

Awesom, Cathy!  I had a call out of the blue yesterday, too.  Someone from CA that I was showing houses 2 years ago.  He'd ended up buying a really expensive new construction view condo through site agent and is now wanting to sell it.

My tongue is bleeding, too...  

I sometimes think that I need a degree in psychology to practice real estate...