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Cathy Clark

Cape Cod Real Estate

Advice for Nice People Facing Financial Disaster

By: Cathy Clark
Tuesday, July 31, 2007 1:26 PM

I had a call from my favorite former Clients a few weeks back.  I sold them their house about a year ago. Young couple just starting out.  First-time home buyers.  I didn't like the mortgage then and certainly don't like it now.  I tried getting them to shop for someone local and more reputable (or at least someone I had heard of before!) but the mortgage broker was a friend of great uncle Harry's second cousin, twice removed.  The closing was a nightmare.

Flash forward one year.  I've stayed in touch with them.  New baby, a two year old with health problems, an ex-wife taking him to the cleaners.  New wife couldn't get her job back after the baby was born (hairstylist, so independent contractor, just like most of us).  He's working as a mechanic, even though he's a Paramedic.  He needs additional certification to get a job locally in his chosen profession so he's going to school nights.  He'll graduate in two months and find a higher paying job, no problem. She's now found another job, grandmother's taking care of the kids for free.  Needless to say, they fell behind, called me, put the house on the market.  Find us a smaller place?  Someone mentioned a short sale to them.  "How does that work?"

"Step back a minute", says I.  "Take a deep breath. Let's think about this for a moment.  Have you spoken with your lender?  They don't want to own your house, Jim.  If you don't speak with them and explain the situation, how can they help you?  And believe me, they want to give you a chance.  There are a lot of expenses in short sales and foreclosures.  They would rather work something out for you.  Just CALL THEM!  Explain and ask for help."

Jim called me today.  They have a six-month reprieve!  No mortgage payments for SIX MONTHS!  Restructuring the loans to incorporate overdue payments into future payments over the life of the loan. They were going to borrow money from Mom & Dad to get caught up, but now will not have to swallow that "pride pill".  Family has no idea what's going on.  Odd, isn't it, that they called the Realtor before the family?

They'll be back on their feet very soon.  He's already had that job offer, pending his passing the exam (at the top of his class, so no problem). 

Result:  They'll keep their home. I lost a listing and, potentially, three sides.  But I feel like I'm on top-o-the-world!

How Good Is My Life!

 

 

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Comments

Mike  Robins
Member Since '06

Mike Robins said:

Hi Cathy,

A great story and I wish them all the best in the future.

The listing loss is certainly not a bad thing in this case. I only wish more people would call the lenders and try to work it out.

July 31, 2007 12:19 PM
The C Team
Member Since '04

The C Team said:

That is what Real Estate is about.

Darcy

July 31, 2007 12:27 PM
Mary Welch
Member Since '04

Mary Welch said:

There you go Cathy, I think you should have the apple and the bucks today. (even though it doesn't start until tomorrow). Just repost. Ha. Wow a 6 month break, that is fantastic for them. They will remember you for years and years.

July 31, 2007 1:03 PM
Ruben Salazar
Member Since '06

Ruben Salazar said:

Cathy,  

   Great post!  I've been working with a couple that is in a similar situation.  The fact is, they can close because of their great credit so all of the "Mickey mouse" lenders are all over them. They keep telling me that they're ready to move and I've been reluctant to sell them a house that they cannot afford, despite what the lenders tell them.  So after working with them for over a year they finally lowered their debt to income and through a Bank we found a program that will not put them in danger of losing everything.  

The moral of the story is:  Not all of us are in it for a quick buck.  Helping people make HUGE decisions is what we do.  If you "close" them to get a check, you might never hear from them again. If you help them through the process and set them up for success, you will attract more and more business.

Good luck Cathy!

July 31, 2007 1:06 PM
Craig Barrett
Member Since '07

Craig Barrett said:

Yea Cathy! Great job! It's not about the transaction, but the relationship. I'm with Mary. Apple and bucks to Cathy.

July 31, 2007 1:14 PM
"Dee" Mayers
Member Since '07

"Dee" Mayers said:

Very good Cathy, I keep saying it's not always about the commission, sometimes is about helping a person in need from being there to listen to helping them out of a bad situation.  “Strengthen the weak hands, you people, and make the knees that are wobbling firm”. This is what is needed in rendering help to others.

July 31, 2007 1:16 PM
Ed Boyer
Member Since '03

Ed Boyer said:

Cathy , You are the best. You are the type of realtor I want working with or for me. If everyone had your mentality.....our reputation as realtors would not get flushed. Kudo's for a job Very Well done.

Ed

July 31, 2007 2:07 PM
Jay & Francy Thompson  REALTORS®
Member Since '05

Jay & Francy Thompson REALTORS® said:

Cathy said: "Result:  They'll keep their home. I lost a listing and, potentially, three sides.  But I feel like I'm on top-o-the-world!"

You didn't lose a listing and 3 sides. You gained a client for life.

I assure you they won't be in that home forever. And they are young -- so they have young, home buying/selling friends. Hmmmm, I wonder what Realtor they will refer to all their friends and family?

Fabulous work Catz!

July 31, 2007 2:42 PM
Lonn Dugan
Member Since '05

Lonn Dugan said:

If I was giving out $50 prizes for the best post, this would be a winner...

July 31, 2007 2:47 PM
Howard Arnoff
Member Since '03

Howard Arnoff said:

Cathy, great post and an important reminder in today's tough mortgage market for borrowers who find themselves behind to be upfront and work out their loans with their lender. My understanding is that in many cases, lenders do want to restructure and they are getting backing from Fannie and Freddie to do so.

I'd award you an apple and $50 but I got to Mike's post first and voted for him. Maybe relib will kick the contest off with 2 prizes before it even starts.

July 31, 2007 3:30 PM
Gene Carey
Member Since '03

Gene Carey said:

I knew that was a halo over your head!

July 31, 2007 3:35 PM
Cathy  Clark
Member Since '06

Cathy Clark said:

Thanks for the votes, friends, but I posted today so this wouldn't be considered for the apple. I made my thoughts clear on the apple yesterday. I don't need an apple to do the right thing.  Nor does anyone else here, in my estimation.

We do what we do because we love it, we help people, in good times and bad.

I'll lose that listing any day of the week, month, or year.  As would anyone here.

D....where's (who's) that quote from?  I love it!  It echoes a favorite from the Bible that a gentleman sent me a couple years back.

I still vote for Christina because she allowed me to "wax rhapsodic" about where I live!!!!!  But thank you all for your kind thoughts.  

"Is this heaven?  No......Cape Cod"

July 31, 2007 4:16 PM
Mike Farmer
Member Since '03

Mike Farmer said:

Cathy!

July 31, 2007 4:19 PM
Cathy  Clark
Member Since '06

Cathy Clark said:

Spidey!

July 31, 2007 4:45 PM
Shelly  Constantz
Member Since '07

Shelly Constantz said:

Catz!!  You are awesome!!!  Proud to call you friend!!  Keep up the good work.  See you soon ; )

July 31, 2007 5:19 PM
Joe Leksich
Member Since '06

Joe Leksich said:

Cathy,

You are a Home Counselor NOT just a Sales Person.  That is a great thing.  I am always amazed at how some people have no clue what to do and just stick their head in the sand.  At least these people sought you out and a your advise!

I have sold 2 homes since getting into real estate that have gone back to the bank.  One was a listing I sold and the other was a buyer I had.  Both times it made me feel bad to learn that the home went back to the bank.  I don't ever want to knowingly put a buyer/seller in a bad position where they will be forced to deal with foreclosure.

July 31, 2007 7:02 PM
Jana Davis & Virginia Houghton
Member Since '05

Jana Davis & Virginia Houghton said:

Cathy with all the icky stuff we have to deal with everyday and all the sad stories that go along with them, Thank you for a sharing a happy ending!

Jana

July 31, 2007 11:14 PM
Karen Weger
Member Since '05

Karen Weger said:

Great job, Cathy. And for any rookies reading this, it is so true in Real Estate. Sometimes it is worth its weight in gold to be kind and informative. The rewards will be returned later, and may not be monetary. I believe you should feel good about your job, to say I help people, I accomplished something wonderful today, etc...

I have made Real Estate a rewarding career in more ways than one, and to go home after long day of work and say, I helped someone today, priceless.

August 1, 2007 6:50 AM
Bill Thompson, REALTOR®
Member Since '07

Bill Thompson, REALTOR® said:

Bravo Cathy!

August 1, 2007 8:11 AM
"Dee" Mayers
Member Since '07

"Dee" Mayers said:

Cathy the quote is from the bible Isaiah 35:3  

August 1, 2007 3:38 PM
Tim and Susan Fennell
Member Since '06

Tim and Susan Fennell said:

Fantastic!!!!

August 1, 2007 3:49 PM
Cathy  Clark
Member Since '06

Cathy Clark said:

Thank you all, my friends.  And thanks for the reference D.  The one sent to me was Matthew 25:31-46.  The portion of that I carry with me at all time is 25:40.  I've just printed Isaiah and am adding it to my dashboard.

August 1, 2007 4:18 PM
Mipeco Realty, Inc -  Michaela Krestenic, Broker-Owner
Member Since '03

Mipeco Realty, Inc - Michaela Krestenic, Broker-Owner said:

That IS an amazing story!

August 1, 2007 4:44 PM
Gregory Bain
Member Since '03

Gregory Bain said:

Cathy, I could use the fifty bucks! But, No halo story. It's all about the money.  [angel] (why don't those crazy characters from the message board work here?)

August 1, 2007 4:57 PM
Cathy  Clark
Member Since '06

Cathy Clark said:

Gregory, you were looking for that smiley face with my wings, weren't you?  I know...I know. LOL

August 1, 2007 5:27 PM
Sharon Ritter
Member Since '05

Sharon Ritter said:

Cathy, Great post and congratulations on your advise to them! I wish your clients the best .  If only we could see more mortgage companies being "human."

August 1, 2007 10:35 PM
Rochelle Walker
Member Since '06

Rochelle Walker said:

Cathy, you are to be commended for not only giving them sound advice but also realizing that they just didn't know what else to do.  I have a client that is going through the same thing.  Twice, while I have the house listed, I've asked "have you called the bank?" Twice I've heard that they hadn't.  

The second time they finally called.  They too had some good news but not as good as yours.  I will share this story with them so they can hopefully get some good resolution to a problem before it totally gets out of hand.  Also, I think this is so good, I'll post it on my site as a blog...giving you full credit!  Thanks again...

August 7, 2007 11:18 PM

Guest

Jacquelyn Gyug said:

A huge thank you to everyone who contributed to REliberation in the month of August! There were a lot

September 4, 2007 10:00 AM

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Cathy Clark
Rivet Realty Group

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