I agree they charge for something we are net getting on a rutine basis, We want a credit for the entire month and for all months this is an issue.  This one is the major difference between the free one and premium.  Please act in a professional mannor and issue the credit since it takes more than 3 days to fix it ....Cable companies are quicker,I did submit a request last week for mine to be fixed .  AND for all of those saying just be patient , You can be patient for me .I am tired of getting charged for something I am not getting. In this market no one has the money to toss in the trash like we did for our p2 site this month

Must just be a few who aren't getting their ultrastats.  Mine seem ok.

I do not know what the cause of the problem is, but I know that there were about a half dozen people using their Sunday afternoon to correct it.  Our Maintenance team is one devoted bunch.  I will communicate with them again first thing tomorrow and provide some details.  

Like Velda, I have not had any problem with the stats. It may be an issue with individual systems. However it is a little harsh to say the whole month is lost because the stats were not available. If the clients got through to your site, where they came from, how long they stayed and the rest of the information normally available will still be there when the issue is resolved. If it is account specific v/s universal it may be a lot more difficult to track down. IMHO

I too lost my Ultra Stats since Thursday I believe. I did not check over the weekend but its back up now with the stats from Thursday. I use it myself to gauge my advertising etc. It is happening more and more however. Maybe if it happens more than twice a month we could get a little credit back but the entire month?

Glad everything is back up!

I never had a problem either, but I just have to chime in here. I am a genuine Point2 fan. It seems like everyday I have a new reason to be thankful that I found this company. When my partner and I first started our brokerage, we purchased website services from a company that cost much more and delivered a lot less. In fact, looking back, comparatively, it was like wearing a blindfold all the time.

My son works in an IT department for a title company, and I am here to tell you, things go down and sometimes it takes a lot of time and effort to figure out what exactly is going on and how to fix it.  Technology is great and we all depend on it so much, but this kind of thing comes with the territory.  When they don’t know what is causing the problem, they can’t say much more than “we are addressing it” and until they find it, they can’t predict how long it will take to fix.

I do scratch my head when people call for refunds.  Point2 has a minimum that they must bring in.  If they begin doing as suggested here, they will have to increase the overall fees they charge to compensate for it.  Make sense?  I think a little grumbling when we aren’t happy is appropriate, but Point2 provides a lot of extra things, like this forum and the message board that has SAVED ME LITERALLY $1,000s! I think this more than financially compensates for temporary technical issues, besides, how much difference would $40 to $50 make to you this month?

I am realistic and patient this is a weekly issue for me and mine are still not complete ,site has other issues as well such as text message not working  email is delayed for hours and not fowarding all

Troy great post and I am a fan of Point2 but not a kool aid drinker. I think this is an issue if I were faced with that my anger could out work my reason, in a sense.

I believe that this site offers more bang for the dollar and I have been with them since the start or close to it. Back then it was not uncommon to have someone from Point 2 call you and ask you for "what do you think" type questions. That impressed me that they were interested in making their site work.

I am sure Catz and Margaret have some issues with them but in comparison to opportunities out there with other providers, they have been and I hope will continue to move in the direction they have in the past.

I call them names every once in while that can't be printed in public but I do that for several other frustration I run across. I learned it from Greg. Who I might add, in spite of his harsh comments on occasion, is really a nice guy. He just likes to stir the fire!

Thanks for adding your perspective Troy.

I certainly understand how frustrating technical difficulties can be - _especially_ when we're talking about a tool you rely upon for your businesses.

Glad to see things are looking up.  We're going to continue to monitor this constantly and do our best to prevent similar issues in the future.

Your right Cathy-  GO PATS!!!!!!!!   We are on are way to 19-0