I didn't want to hijack Mary's post about agent communications, or lack thereof.
I have a transaction working right now with a LA that has done an excellent job of communicating with me. It is a short sale and I know she has worked her tail off with the banks, (yes, a first and second).
My only issue with her is she insists on faxing every document. By the time I receive something that she has faxed to her sellers, they have faxed back to her, and she sends it to me, I can't read squat. My lender can't read it and I know his processors will not accept the documents. I am now in the process of trying to get legible copies of everything from her.
She works with a very large and tech savvy broker. I know that their offices have the most current computer hardware for scanning, email...heck, even online transaction management and digital signatures.
I guess I am spoiled but if you are going to work in this business today, please use the tools available to most everybody today. Hardware prices are so cheap today, there is no reason why anybody should still be faxing like we did 20 years ago.