I had an agent send her client to my website and then call and ask me for directions to one of the listings her client pulled off my site.  It was someone else's listing that I had "hand-shaked" (sp) with.  

I would think these agent's clients would wonder about that.   I have no idea what to do about this except to think that when these clients  need an agent in the future they might come back to my site.?!

Try this:

Well, isn't that nice!  You know, if you like working with that agent, and they are doing a good job for you then you should keep working with them...

But if it ever stops working, or you feel like they are not earning your business, like when they send you to other Realtor web sites instead of making their own, then maybe you will want to meet with me and see what I can do for you!

Have you signed something making this other agent your agent?

Are you happy with their service?

(refer back to their agent if they signed, or if they like them, or if it sounds like the agent is doing a good job)

Otherwise.... fair game?  

Remember what goes around comes around and use good professional judgment...

I like to support other agents, but not when people are getting bad service...

Gloria it is frustrating at times but what's the harm? Let them have the info and maybe even put them on drip e-mails - after all they contacted you, you didn't interfere with the other agent. Drip them to death :-)

I agree with Dan.  By entering their information on your website they are giving you permission to solicit them as a client.  With the agent suggesting they use your website, obviously the agent doesn't care if you solicit them as clients.  I'd drip them to death, find out what they are looking for and set up an MLS auto-search if your MLS has that capability.  Their agent is a lazy one so you could beat them to the punch.  Be sure you keep meticulous records on the date they created their registration on your site and keep a record of your conversation with them in your files just in case someone gets bent out of shape.  

Oh, yeah... I almost forgot the close...

Did you seem something on my web site that was interesting?

Why don't we go see it?

I have some time on Tues or Thursday, which is better for you?

Yea, here is an idea for a new drip mail campaign...

So your agent doesn't have their own website but you were sent to our GREAT website to fullfill your needs and we sure do appreciate that you are finding our website so useful! Please, feel free to use this great service we have provided..free of charge!

But if you find our website useful just imagine the great service we can provide our clients with ALL their real estate needs! Our service capabilities extend far beyond a great website!

So, when you are ready to have an agent serve all your real estate needs we are here to assist you! In the meantime we sure do appreciate your patronage at our great website.

Oh by they way...why not send this link to a friend, family member or co-worker to let them know about how we serve all our greatly appreciated clients? Just send them to http://www.realtyagentpro.com so they can get great service too!

That would be a good 1st drip mail for you to start those kinds of folks on.

That one is on the house...if you want me write more to follow up with send me a check! :p LOL

Very good, Scott!

Scott, excellent idea!!  you can set up a whole drip campaign titled other agents clients : )  and have a whole campaign of letters.  I absolutely think you are a genius.  You will can have some mayonnaise.

Shelly

Gloria, I am only sending the ones who haven't bought anything in ten years. I figure they just want a good restaurant or looking for that dam store. If you don't want them I understand. I'll send them to Scott or Lonn's web site from now on.

Yes, Scott, that is excellent. I think you covered all the bases. Service, service, service. Thanks for sharing.

Gloria I think they are yours!  Put them on the drip!

Jana

I've had that happen to me too...called the woman and she was asking me about a house (hand shake) and in the conversation she told me that she's already working with a realtor.  I did my dance but she was going to continue working with her anyway.  She liked my site vs realtor.com or the other agents sight because of the extra pictures and information.   The good side of it is that she got there naturally and is one of many, I'm sure, that are helping my natural rankings.  :)

The ones that irk me are agents outside of my immediate area who will travel to show homes and use my website for information and listings.  I even had one ask me to send her the relocation package I give out.  Now, her, I told I would gladly give her a referral fee but she said no, she'll handle the customer.  So I politely explained then she should do the rest of her job and contact the chamber of commerce and get the materials. Let them pay the postage!

There is a good side and bad side to the handshake...as with most things.  

Love scott's idea!

Scott; the check is in the mail buddy!

*wink*

Excellent idea, Scott.  Nice, concise and, all in one post!

You rock Scott!  Nice work.

Make it mandatory that they register and then block them if you want!

Hey if they came to your website to look maybe they will hang around and buy.

{blushing} Wow, all the hotties in here telling me how great I am!

Shelly, if you send me mayonaisse I'm going to fill it up with comes "OUT" of me everytime I smell that nasty crap! LMAO...and then send the jar back to you. HAHAHAHA

Scott- We are going to start calling you "Clark Kent!"