I can't believe anyone would be to busy to follow up.  

shhh. Don't give our secret away.

NO LIE Karen  . . . LOL!

A cool guy from NY who read one of my blogs on another site sent me an e-mail, and I picked up on my BBerry . . . asked a question, left a phone number.

Well, I knew the answer to the question so I hit the number and buzzed him.

He literally giggled! "OMG, already?" Then I started giggling, and we were both giggling. I told him "Well, you guys in NY want stuff fast, right? Well I'm from L.A. and so do I so here I am!"

Anyway, he's a radiologist and being transferred to our area. We're gonna have a lot of fun working together.

Exactly Howard. I have had people tell me they did not get any calls returned except mine. I must be desperate. Or doing my job.

I have had the same experience.  I think that some agents are now part-time and not working this business like they used to.  My clients get immediate attention.  I have had to handle both sides on two of my recent closings.  The attention to detail is just not there.  

I received a phone call once at 12:00AM.  The guy called from Los Angeles, not realizing the 3 hour time difference.  I still answered the phone and he was really appreciative of that.  He was transferring to our area and he was browsing my site at that time.

I love it when you call them and they are still on your website.  Sometimes it creates instant loyalty.

I can't tell you how many "you're the only one that ever responded" comments we've gotten....

We've got an agent in our office that has said (on more than one occasion), "I check my email almost every week"

Ahem.... try checking it multiple times a day.

And I haven't been ignoring your blog Howard, just kooky busy! This weekend, I promise! (Great talking to you the other day BTW!)

The Secrete?

I look at my Supra lock boxes online and see who who has been inside the show and Go listings, they think they slipped under the radar, "Not" and since,

If I have not received a call from them,

I call the agents and ask how the showing went, some say Huh!

I have to remind them which home they went  in,, and I can tell ya some do not have a clue how I knew they were in the home,,,.... ha ha some of the comments are really funny spit and sputtering along the way...:)

So maybe they will start calling from now on..:)

Remember!

"Somebody Watching You" The Answer!

http://youtube.com/watch?v=DNgpWu-bIfU

Vancebox

"...I hope kooky busy means a sale with commission for Francy and you"

It's been the short sale from hell, but it's finally approved by the lender and in escrow. But I never count a commission until I'm in line at the bank, check in hand.  This one has a high potential for imploding.

Following leads is kind of the basis for what we do, no?

Brian Wilson, Zolve.com

Too many agents discount a web lead as a cold lead.

Yes, it's true you might have to contact more of them per deal that closes - as compared to sign calls, but...

You have to WORK THOSE LEADS if you want THE LEADS TO WORK for you!

Howard

It's funny how things work and what you have to follow up. Three years ago I sold my grand-daughter's great aunt & uncle a home. The kept their first home to later sell to her son. They called around this time last year I listed the house in January of this year and it was gone by April. I sold them another home and just called in September or so to see how they were doing.

A couple weeks later his mother called to see if I would list a home she needed to sell but she had to check with her sister and brother. Didn't hear back from her so I called the couple I had sold and resold to. All of a sudden I get a call from her son stating he wants to sell the home he bought from his mom. He said he had called another agent before me but the agent never called back or no-showed. His mom said why didn't you call Rochelle?

When I asked him why hadn't called me in the first place he indicated he forgot I sold real estate (hadn't seen him since July). We all need to do a better job of keeping track of people we know as well as following up on our leads. It's our business and livelihood to make a long story short!

Howard, I call them within 5 minutes if they leave their number. If not they are followed up with an email. It cost too much to generate not to utilize the information. The worst they can say is NO. I had that before I called.

Never too busy to follow up. I posted a while back about a buyer from the west coast moving to my area. He emailed me and within minutes, I was on the phone with him, he was very impressed and promised loyalty to me, not only from himself, but his family members who are moving here also, all before Christmas.

I also set up an auto notification with my local MLS if they complete a listing notifier from my web site. Fill the pipeline, keep it full.

I have a funny story for ya. I had a call last Wed. from a buyer who I have never talked to. This buyer email me this, "I must apologize for not replying to your emails sooner, I do not check my email often. I would like to thank you for all the information you have sent to me and I believe the tips will come in handy. Do you think we can get together sometime this week and discuss the process of selling my home. I look forward to you replay." This person was on my drip mail from my website. I thought that was great!

I do follow up, I'm informed via text message and either call or set them up on a drip, unless its a scam.  Just a couple days ago I got 2 hot mail leads one was an agent wanting info on my listing now in escrow and the other lead turned out to be a scam.

Because of the way that my company is set up, 99% of my leads are from the web.  We are set up so that I am held accountable for getting back to the lead within 24 hours, either via email or telephone call.  If it is a reasonable time of day, when I have been texted that I have a lead, I call them immediately, usually within 1/2 hour.  Otherwise I email immediately and let them know I will be calling the next day.

This helps me identify who the serious leads are and who the "browsers" are right away.  Most people will say they are just "browing," even when they might be serious, but either way it is a very high percentage of people who go with the first agent they SPEAK to.

"First to make contact = first to get the contract"