I recently wanted to contact an agent, I thought what better place than her web site. I viewed the web page and could not find any contact information other than one place to send a contact e-mail that would have to go through her web page and my e-mail would show up as a web lead. No phone #'s. No address of company. Since then I have viewed many web pages that don't have sufficient contact information. I have to look through several tabs to find a persons information, if then. I had my contact information in several places, but this prompted me to go to my web site, edit my template and now on every page I have a right column with my phone # and e-mail. Some times folks like myself prefer to just send an e-mail rather than call. So don't forget to put your e-mail address. Check it out folks, how many folks forget the most important thing. Did you?