I take feedback from agents VERY seriously on my listings as I know all of you do. Fortunately, I don't receive much negative feedback as I am very detailed and thorough when it comes to getting my listings ready to be shown and my sellers know that I, personally, may stop in at random times and I expect the property to be "show ready" at any given time. Hey, you just never know when "the" buyer will pull up in from of the house! Well this past weekend I had a showing on one of my townhomes. The townhome is owned by a very sweet, respectable woman that is retired. She spends her time between the unit and her other home all through the week. The home is "neat as a pin". While that term may be relative - this home really is "neat as a pin". Since my seller is not there most of the time we made an agreement that I would go to the unit after showings to ensure that doors were locked, lights out, etc. I received feedback from the showing agent on Sunday and she said the home was not very well cared for and her buyer didn't like the floorplan. Huh? I emailed her requesting more specific feedback as the "not well cared for". I am so glad that I did! She responded this morning telling me that the doorbell was broken, the kids were all over the place, the tv was blaring upstairs and it was the unit was in disarray downstairs - they didn't even cross the threshold.
HAHA - not my unit! I assured her that the doorbell worked, there are no children in the unit (nor has there ever been), there are NO tv's upstairs and that the home is "neat as a pin". I had been there myself Saturday and Sunday so I know that squatters hadn't moved in, set up camp and invited their relatives in.....However, I went back this morning to be sure that I wasn't mistaken and the doorbell worked, there are still no tv's upstairs and unless they are good at hiding - there are no children. And, yes, the unit is still neat as a pin.
The whole purpose of this rambling was just to see how seriously you take your feedback - do you really read it? Do you pass it on to your sellers? I, personally, have it come to me and then forward on to my sellers. Also, on the flip side of that - how thorough are you when you LEAVE feedback for other agents?
Happy selling all!