Welcome to Reliberation Sign in | Help
in
Latest Most Popular Active Watch List Amigos  
Lisa Bachek

Do we focus on to much on the amount of hits vs loyality of visitors

By: Lisa Bachek
Thursday, March 15, 2007 10:34 AM

I am not so sure that having the most hits and the most prospects is the only way to determine the quailty of your website.

 I seem to always be on low or just above the overall  ave. P2 sends out. (Of course that is the object for ratio to closed sales ect...the more the better) but I am finding out that loyalty  has a big play in the effectiveness of the website paying for it'self. In the last 3 weeks,  2 of my loyality visitors have contacted my about buying and selling, they have been in the system for 2-3 years now. I never had a number or name just email, now I have all their information and working with them.

 So is it more important to have all these hits and vistors never come back or the ones that keep coming back for more???  What do you focus on??

 

<< Read More at Reliberation.com

Comments

Jay & Francy Thompson  REALTORS®
Member Since '05

Jay & Francy Thompson REALTORS® said:

That's a *great* question Lisa!

The short answer is the best number to focus on is closed escrows. That's how we get paid.

I'd rather have 1 visitor a week that converts to a closed escrow than have 10,000 visitors a week that just browse the site and never come back.

But, real estate is a numbers game. And having more visitors certainly increases the probablity of one of those visitors becoming a client.

So, it's really a little bit of both for me -- a balancing act. If no one can find your web site, no one can become a client. But if you don't have compelling content to retain a visitor, it doesn't matter how many people find your site.

How's that for a non-answer!

There's a guy in Alaska that was visiting our site a couple of times a week for over two years. I could see him in my stats. You could tell it was the same person (based on his location in a town in the middle of nowhere with a population of about 400 people. It had to be the same person, the odds of two people in that place regularly visiting the site are overwhelming). He *never* did anything to generate a "lead". We had no name, email, phone, nothing. Somtimes he'd spend a couple of minutes on the site, sometimes up to an hour.

Then one day he called. Said he'd been on our site weekly for over two years, monitoring the market, and "getting to know us" (those were his words) and that he thought the time was right to sell some land he owned near Phoenix. An hour later we had the signed listing for $945K.

The point of that story is, without the kind of content he needed he never would have called us. And because of that content, he didn't even really need to talk to us until he was ready to act.

So visitor loyalty is HUGE. But you've got to balance that with the need to attract the loyal visitor in the first place.

March 15, 2007 10:23 AM
Lisa Bachek
Member Since '04

Lisa Bachek said:

It's like the chicken or the egg question??? No real answer.

March 15, 2007 11:06 AM
Gary Szolosi
Member Since '03

Gary Szolosi said:

Lisa

How about have a lot of vistors and a lot come back! I think both vistors and retur visitor are important factors since larger numbers of visitors increase your odds and give you an indication of how good your site is delivering the right message. If you have big numbers and not many prospects than you need to work on you web content. Good content means they will be returning and large numbers mean more returning and more opportunity. However I am not a big fan of the monthly report other than to see where the numbers for the top websites are and how I am doing in comparison to their total numbers of visitors. The comment section of the report I pretty much ignore since it can get you frustrated when it tells you are below average since it is based on percentages and not the total number of prospects. You could have 200 prospect in a month and if you had 6000 visitors you would get a below average on the report for prospects generated. This is because the average sight turns 4% of the visitors into prospects. So if you are taking a less targeted approach to generating visitors your visitors may be high but not as good as a focused approach. This is a matter of choice on how you want to market your site. I use the broad method and try to attract a lot of visitors and a percentage of them don’t stay long. However, I also generate a large number of good prospects and have a good close rate on those that I get off my P2 site. I spend about $600-700 per month to promote my site but in the first three months of 2007 it has returned $50 for every $1 I invested. I can’t get that type return on any other form of promotion.  This is slightly up from last year but has been this way for the last several years. So, I think the broad marketing approach is the right way for me but target marketing may cost less but has more competition for the leads and I feel in the long run is a more difficult way to go.  I am not even sure there are savings on the cost side since if you use PPC the cost will be greater. My PPC averages about 17¢ a click. Targeted clicks for the top search phrases can run over $1.00 a click. In the end it is all about how many of the prospects turn into clients.  Visitors + Good Content = Return Visitors = Clients. More Visitors + Better Content = More Return Visitors = More Clients.

March 15, 2007 11:58 AM

Add a comment

To post a comment you can sign in using a Point2 ID. Sign in.
Don't have a Point2 ID? Join Point2 NLS or post as a guest.

My Blog

Lisa Bachek
Re/Max All Stars

Lisa Bachek
Member Since '04

recent comments
"manufactored housing lendin..."
Lisa Bachek
"short sales again"
Lisa Bachek
"where can i find some money"
Lisa Bachek
"is this a new trend"
Lisa Bachek
"blog post plagerism all s f..."
Lisa Bachek
"help raise your rankings on..."
Lisa Bachek
"fraudsters on the prowl again"
Lisa Bachek
"randy on multi million doll..."
Lisa Bachek
"the umpires call"
Lisa Bachek
"have we been trained to bec..."
Lisa Bachek