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Hiccup with point 2

By: Margaret Rodgers
Tuesday, February 27, 2007 10:28 PM

While I love point 2 I cannot say that I do today .

I have had nothing but problems since they updated it ,and I suppose it will be great when they finish upchucking er sorry get over the hiccups.

First my tours went black no photos etc ,then I could not get the syndication stats due to a run time error txt is below

Server Error in '/Office' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>

They did the roll out yesterday, today not much works ! If it was not ready to roll out why do it?

Comments

Member Since '04	Ron Tarvin said: Yep, pretty much happens in ANY IT driven industry. When you have been around IT as long as a lot of us, you know "hiccups" go with the territory of new roll outs. Things happen in a live environment that can not be planned for in a test environment regardless of how long you try to plan for it. Personally, I think they did a darn fine job of all the things they have rolled out since the first of the year and a couple of hour hiccup isn't much of a price to pay...I was on my site a lot today and only noticed an hour or two of down time. So to the P2 Staff, Kudos! February 27, 2007 9:54 PM
Member Since '05	Beth Larsen said: Hi Margaret, I hear what you're saying....but per Ron "what he said"...ditto. I would much rather live with growing pains and a company that keeps stretching it's (and my) limits and setting new standards than one that concentrates on just keeping the status quo going. We live in interesting times! Keep it up Point2! February 27, 2007 11:57 PM
Member Since '06	Russell Volk said: I've spent more than ten years in IT industry, mostly customized programming, so I'm aware of what type of things might go wrong when you roll out something new. It happens. Point2 system is huge, it has a lot of different modules, so sometimes things don't work well together and they bring the server down. Look, nobody was happy that the site was down, but it happens every now and than and I'd rather be a member of P2 than any other network out there. Way to go P2. I also think that this type of post would be more appropriate for the forum instead of an open to the public blog. February 28, 2007 5:14 AM
Member Since '06	Scott McClain said: Like Russell I too spent many years in the IT field before becoming a real estate agent. So ditto on what both Ron and Russell have said. But to add to that go ahead and see how much down time other providers have and without reason. At least P2 has some great reasons why we deal with this and they are all over it when it does occur. The other providers I have dealt with would say "I'm sorry, we will look into it and get back with you." And of course they don't get back with, the problems still exist and when you call back they give you the same answer as the first, second, third, fourth, fifth and sixth times that you call. Go ahead, give any one of them a shot. Experience it for yourself. Don't take my word for that. You will say, in the end, wow, P2 is awesome! :) February 28, 2007 7:43 AM
Member Since '07	Laura Resnick said: I am too new to the site to have experienced any difficulty or problems. I am really impressed with it and enjoy personalizing it. I do know that when the system fails, it can be frustrating and a nightmare. Good luck to you. February 28, 2007 7:56 AM
Member Since '04	Ron Tarvin said: The other thing to "point" out, is that Point2Agent does a great job of realizing what is important to us as agents--that our Customer Viewable sites are up, even if some of the behind the scenes stuff isn't working properly or we are unable to access some features. If the front of the store is open while the stockroom is being reorganized, it's business as usual for the only people that count when it comes to websites...the Home Shopper! February 28, 2007 8:07 AM
Member Since '03	Team Stevens said: My husband is a computer dork and we must remember that computers and these sites do have to update and do occasionally have problems. I have had a problem or 2 with the site this week but the benefits and usual lack of problems are far greater then what I should expect during a transition or update. If you have an issue where a client does not r/c information due to a screw up on your part do you think maybe you should just HOPE they roll with what happened and accept your profuse apology? Everyone has a problem now and again and believe me I run 3 sites so I give it up to them for not all having nervous breakdowns. Please also keep in mind that yous tie cost is insanely cheap and well work a upchuck or 2 on a RARE occasion. Good job point 2 and thanks for sharing your thoughts Margaret. I know we may sound like we are beating you up but this is a place for honest opinions, atleast I hope. I hope your issues are now solved and you are back on track. The surly would welcome your phone call if you need immediate help. I know they have always been patient with my screw ups and needed guidance. February 28, 2007 10:20 AM