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I was just thinking...

Oh, It's Just a Little High Wind, It'll Blow Over

By: Mike Farmer
Tuesday, October 30, 2007 7:16 AM

 

Ah, the good old days, where have they gone? The days when you confidently told a seller you are the cat’s pajamas when it comes to real estate; the days when you got the listing, put a sign in the yard, placed the info in MLS, put a little ad in a mag, went to the golf course, or home to lounge by the pool, and waited for the phone to ring, then met the prospective buyer, talked real fast, signed all the bottom lines and didn’t budge an inch on price – heck, there were others right behind them, get it now or lose it.

 

The days when buyer’s agent seemed like jackals because the market was so strong you could turn your nose to their little representation games with a take-it-or-leave-it stance as you smugly snickered over their offers.

 

Of course, I am using hyperbole here to make a point, but there is more than a little truth here.

 

Strong markets make it easy on a real estate agent. Tough markets make it tough. Now everyone is, or should be, re-visiting the meaning of real-estate broker.

 

I recently checked Wikipedia to see what they have to say:

http://en.wikipedia.org/wiki/Real_estate_agent

 

I found the following passage interesting. Nothing new, but it’s food for fresh thought:

 

 

Potential points of contention for agents

Real estate commissions are becoming a point of controversy. Home values in many areas have quadrupled over the past 20 years. This may be contributing to the increased number of licensed agents and growing competition between them. The number of real estate agents in areas tends to rise when home values do, and the productivity of existing agents goes down. The rewards have increased, but so have the demands of clients and business risks faced by agents. In North America, agents have had to become familiar with marketing through the internet as well as traditional print and other media. Additionally the law is complicated with issues such as defects in housing, grow houses and other issues of which the agent is the front line defense for his client. There is more liability than ever in advising buyers and sellers.

Another controversy exists for the commissions to real estate agents. If a listing agent sells a property for any amount above the listed price, he in turn will make additional income. In theory, this will motivate him/her to get top dollar price for his client, the seller. However, if the agent representing the buyer attempts to obtain a lower sales price for his client, then he/she would make a lower commission. Thus, it could be considered to be in the agent's best interest to advise his client to purchase the property at a higher price.

In practical terms, there is rarely a great enough difference between the listing (asking) price and the negotiated selling price to make a significant difference between the commissions generated on each side, and certainly hardly enough to justify an agent failing in his fiduciary duty to obtain the best terms for his/her client.

Another potential conflict of interest exists when a listing agent in a very active real estate market has incentive to sell properties quickly at unnecessarily low prices in order to benefit from a high volume of sales.

In any case, agents who create satisfied clients and develop subsequent referrals are likely to do far better in the long run.

 

Years of upward movement brought success to many, but also as success created a false sense of long term security, many people fell asleep and coasted on the strength of the market, some even became arrogant, believing success was solely the product of their extraordinary selling skills. Many new people came into the real estate profession because that was where the money flowed like a heavenly honey.

 

Then the market began to change and the internet crept in, then busted in like a drunk sailor at 2 in the morning, and the concept of representation became more than just a small piece to be learned for a license exam.

 

I’m going to post a few follow-up posts to this one in order to help clarify my own thinking about the industry, especially as it relates to representation and commissions, but feel free to take this set-up and post your own thoughts.
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Comments

Lonn Dugan
Member Since '05

Lonn Dugan said:

Home values may have quadrupled in the last 20 years, but so did everything else. This means a Realtor Commission goes about as far, now as it did then - when buying gas, milk, meat etc.  Oh year, the houses we live in cost 4 times as much as they used to, just like the ones we sell, so we need to make more than we used to make 20 years ago.  Where is the problem?

Representation means serving Best Interest of Client.  Best interest of the client gnerally means - get to "DEAL".    

Today's market is a whole different head than even 1 year ago.

Sellers languish - and want the Agent to "DO SOMETHING".  

Buyers are overwhelmed by media reports, confused by too much inventory, afraid if they pull the trigger today then the perfect deal will come along tomorrow, and full of fantasy about buying for 80% of list.

THESE PEOPLE NEED HELP.  

And it's going to take longer than it took a year ago.

Times like these call for HIGHER COMMISSIONS not lower commissions. Realtors have more work to do in this environment.

October 30, 2007 5:44 AM
Mike Farmer
Member Since '03

Mike Farmer said:

I'm not sure where you read in this that agents should take a lower commission.

October 30, 2007 6:27 AM
AL Azcano
Member Since '07

AL Azcano said:

The days when buyer’s agent seemed like jackals because the market was so strong you could turn your nose to their little representation...

I saw this coming in the 90s. When I first got my licensed one of the first things I noticed was that Brokers concentrated all of their efforts in getting Listings and not enough attention was given to accumulating and incubating prospecting Qualified BUYERS or implementing a Lead Generation system for Buyers only.

I even had a brief dispute with one of them when I revealed my business plan of starting with Buyer prospecting instead of seeking listings, he told me that I was "Trying to re-invent the wheel" Now that same broker is desperate trying to find Buyers for his Listing Inventory and more than half of his Associates are gone.

I try to educate this Broker about the Economic Cycles and the  Interest Rates Cycles, but he would not listen.

I would bet anything that none of the new Associates back then or now have a database of at least 2,000 prospect Buyers in their arsenal. Why, because of the long held Myth and misconception that if you List a property, they will come, just like that out of nowhere!

Many of Expired Listings that are priced at fair market value became expired because the Listing Agent did not have the BUYER lead generation in place before the listing was obtained.

October 30, 2007 6:35 AM
Mike Farmer
Member Since '03

Mike Farmer said:

Very good analysis, Al.

October 30, 2007 8:29 AM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

Agree. And not only developing buyers, but also representing them properly.

It's STILL amazing to me how clueless (or worse, cavalier) many agents are about fiduciary responsibility and agency relationships.

October 30, 2007 8:46 AM
Mike Farmer
Member Since '03

Mike Farmer said:

Yes, Candice, old mental models die slowly. I have a feeling we are going to large numbers leaving our profession because their unchanged mental models force them into obsolescence.

October 30, 2007 9:35 AM
Mike Farmer
Member Since '03

Mike Farmer said:

"going to see large..."

October 30, 2007 9:39 AM
Mary Welch
Member Since '04

Mary Welch said:

I just read an article about this today. Hardest hit are the agents that have come in when property was selling like hotcakes. Now we have to go out and sell it. We have always been in sales, just didn't have to work as hard or as smart. We actually got tired of the phone ringing.

So the arena is closing in, and agents that need everything handed to them will go on to other careers. Agents who have not done their work as Al said. Never had to look for leads so now they are scrambling trying to figure out what to do.

As for me, I have lived in Kansas long enough to know that tornadoes come and go. We adapt, we adjust, we survive because of it. We expect change, we still whine and complain, but we continue to work in this profession because, we love it.

October 30, 2007 10:14 AM
Craig Barrett
Member Since '07

Craig Barrett said:

Excellent post Mike. I saw a sign on Sunday morning that really drove it home for me... "Pain is temporary, failure is forever..."

These market conditions will eventually pass, but don't wait around for something to happen. Take your business into your own hands and do good things.

October 30, 2007 12:56 PM
Lonn Dugan
Member Since '05

Lonn Dugan said:

Mary Said:

           "We actually got tired of the phone ringing".

Yeah.....  Those were the days, eh?  

In Spring/Summer, it can be hard to work one prospect well when there  were almost always 2-4 MORE prospect or scheduling/confirmation calls coming in during every conversation.  

I was usually glad to see Labor Day or Thanksgiving coming because I knew that this time of year meant I could work on something from start to finish or take my time with a prospect.

December was never fun - and I was ready to trade the peace for some business!

Getting home by dark was still hard, what with shorter days and Daylight Savings Time...  But it happened more often at this time of year.

So, is your October more like a normal December, or are you rocking?

October 30, 2007 12:59 PM
Mike Farmer
Member Since '03

Mike Farmer said:

October has been my second best month if the year.

October 30, 2007 1:46 PM
Brian Wilson
Member Since '07

Brian Wilson said:

What’s today’s equivalent of the cat’s pajamas? “Sweet”? :)

Brian Wilson, Zolve.com

October 30, 2007 2:52 PM
Cathy  Clark
Member Since '06

Cathy Clark said:

Da Bomb, Brian, Da Bomb!

October 30, 2007 3:38 PM
Mike Farmer
Member Since '03

Mike Farmer said:

Brian, Catz, LOL

October 30, 2007 3:43 PM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

I don't think the cat WEARS pajamas! Does she?  ;)

October 30, 2007 4:21 PM
Mike Farmer
Member Since '03

Mike Farmer said:

Well, Catz?

October 30, 2007 5:41 PM
Joe Schutt
Member Since '06

Joe Schutt said:

Catz = DaBomb...pajamas or no pajamas!! but maybe some sox, red ones!!

October 31, 2007 6:16 AM
Brian Wilson
Member Since '07

Brian Wilson said:

Da Bomb, of course! Boy, I really need to brush up on my vocab skillz.

Brian Wilson, Zolve.com

October 31, 2007 3:24 PM

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