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Lake County, IL real estate blog

Are service providers in the RE industry getting more aggressive?

By: Mipeco Realty, Inc - Michaela Krestenic, Broker-Owner
Sunday, August 26, 2007 7:05 PM

Either I am getting overly sensitive, or the real estate industry service providers are getting more and more rude and can't take NO for an answer. ... What do I mean by all of this? ... It has been my experience of the last few weeks ...

First, I have been contacted by a website provider, who, while nice, has been trying to convince me quite strongly that the way I've been running my website is losing me business and that I am simply doing a lot of things WRONG. Oh, not to mention I found out what a "mess" P2 website office was ... not surprisingly when I asked what other websites' listings could I be showing on my site, I found out I could be pretty much handshaking with myself ... agent "network" seemed like a foreign word, that's for sure. I am nothing but PROUD of being a part of our worldwide mess :-)

Second, I have been contacted by one of my current service providers because it's time for me to renew my contract and when as much as simply suggested that I am considering not renewing because I am not getting the benefits and return on my investment that I would expect, this person let me have it! ... I found out that (the following is in my own words, not the original wording)... I am not doing enough and using the features to their full potential ... and I don't know how to use it. The last comment really got me fired up! ... Most of you who know me from Relib by now know that I am quite computer and internet literate ... took me about 5 minutes to run through all the great features that I supposedly don't know how to use and therefore am losing business ... I guess, it's my own damn fault ... how dumb of me thinking that it's due to the dinosaur-ish, consumer-unfriendly system they have.

While I understand that these people are salespeople and make a living selling their services, I don't believe it's a nice way to do business telling people what they "do wrong".  ... Just imagine if someone came to you asking you to show them a nice two story home with a basement ... and you told them ... that's a bad decision ... you need a condo!  

Are you experiencing the same aggressive sales force trend ... or am I just being too sensitive these days? I know one thing though ... if nothing else, this experience reminded me once again of how appreciative of P2 and all the members I am!

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Comments

Craig Barrett
Member Since '07

Craig Barrett said:

Hi Michaela, My guess is you weren't the only one that told them their product or service didn't meet expectations. You are educated and know what's right for your business. They just didn't see it your way. :-)

August 26, 2007 7:06 PM
Jana Davis & Marcia Demerjian
Member Since '05

Jana Davis & Marcia Demerjian said:

I am getting "How would you like to be on the first page of Google?"  I get a call at least once a week.  I tell them I already am and thank you very much, click.  

I had a real hard sell from a gal letting me know about their new client generator... Only a bizillion dollars and I get all of my town!  Be the first one, won't last!  How will you be getting all these great qualified clients.  TV on cable.  How will you qualify them, they check the emails before they send them to me - No it was not Housevalues.com but close!  I have yet to see those TV commercials.  I must be watching the wrong cable channels.

With the market slow down most of us are being very careful where we are spending our money.  These people are probably seeing the crunch too.  

Jana

August 26, 2007 7:18 PM
Mipeco Realty, Inc -  Michaela Krestenic, Broker-Owner
Member Since '03

Mipeco Realty, Inc - Michaela Krestenic, Broker-Owner said:

Jana, I get the offers to be the first one on Google couple times a week too ... I found the best way to get rid of them is simply telling them "thank you but I do all the SEO myself" ... you'd be surprised how many of them don't know the word SEO :-) ... it's hard selling the product if you don't know what you're selling!!!

August 26, 2007 7:42 PM
Belinda Walker
Member Since '06

Belinda Walker said:

I just started saying NO to everyone who came to me with their hand out.  I really like to see people post on here about their experiences with different service providers.  If they are raving about someone or some thing, I'm all for checking it out.  I'm still a skeptic and am very slow to spend my money anymore...when I was a new agent, I almost starved because I spent so much on all of those "must haves."  A little green and naive I was.

Good conversation starter, Michaela.  Thank you!

August 26, 2007 7:43 PM
Mipeco Realty, Inc -  Michaela Krestenic, Broker-Owner
Member Since '03

Mipeco Realty, Inc - Michaela Krestenic, Broker-Owner said:

Thanks Bee. You are right about spending too much money when being a new agent ... I wish I had all that money back ... honestly, what I spent the first year would last me 3 or 4 now ... and "now", means now when I advertise for the whole (though small) office as opposed to "then" when I was still just a rookie agent.

August 26, 2007 7:49 PM
Anna Horton
Member Since '07

Anna Horton said:

I guess that my experience as an innkeeper made me very gunshy as far as advertising goes. Inns are constantly, I mean CONSTANTLY hit up by "writers" for a "small set up fee" to be included in their new book, their new webpage, your own webpage linked to theirs', what-the-heck ever. That taught me to be aware that my pocket was their bank.

I adopted a Nancy Reagan attitude towards everyone asking for my money. Just say no. Politely, but firmly, NO!

August 26, 2007 7:58 PM
Barb  Van Stensel
Member Since '06

Barb Van Stensel said:

I've received calls on the first page of Google solicitation as well.  It gets frustrating when you get a couple of calls and then they try to belittle you and attempt to get you to sign up - you are calling an ace and ace.  

Your frustration comes because you are very knowledgeable and they called the wrong woman.  It's purely a waste of your time and that's where the frustration comes.

Stick to your guns!

August 27, 2007 12:30 AM
Howard Arnoff
Member Since '03

Howard Arnoff said:

Michaela, you are so right about the aggressive behavior lately and perhaps it is a good lesson for us to learn so we don't treat our potential clients the same way.

August 27, 2007 4:39 AM
Scott McClain
Member Since '06

Scott McClain said:

Place your number on the Do Not Call list. http://www.donotcall.gov. Then ask them how much they are going to pay you to not report them for calling you to solicit you.

Your number being posted on your own advertising is for a "client" to call you regarding "purchasing or selling" REAL ESTATE.

That doesn't mean that every Tom, *** and Harry can call you to "SELL" you something.

When they call remind them you are on the list and you will report them. Only "MEAN IT". It takes all of two minutes to report them via the net.

August 27, 2007 5:50 AM
Candice A Donofrio
Member Since '07

Candice A Donofrio said:

This is my tack and I am nice as peach pie when I pull it off:

"We look at ALL proposals via e-mail ONLY. Here's the e-mail address. We'll look forward to your proposal and WILL CALL YOU if interested. Thank you very much for calling."

The agents know it by heart.

And no, they can't get a word in edgewise with me. :)

August 27, 2007 9:16 AM
Velda Miller
Member Since '03

Velda Miller said:

I agree that callers are getting more aggressive.  I get the Google call too.  I just tell them I'm not interested, I get more leads now than I can follow up on, not to call me anymore, and then hang up.  I'm on the do not call but they ignore it.  I even had one guy tell me that since I'm using my phone as a business phone, the do not call doesn't apply  (WHAT!!!???).  Unbelievable!  HomeGain has been bothering me lately but I am a member.  They just want to sell me their other products.  I have their number noted in my phone and just ignore it now when they call.  One that really burns me is HOMES dot com.  They were constantly bothering me.  Finally, after the 3rd call in one day, I threatened to report them and they left me alone for a while. They don't call as often now but I am going to have to take the time to report these jerks.

August 27, 2007 9:19 AM
Steven Burnett
Member Since '06

Steven Burnett said:

Everyone's desperate...

August 27, 2007 5:43 PM
Mipeco Realty, Inc -  Michaela Krestenic, Broker-Owner
Member Since '03

Mipeco Realty, Inc - Michaela Krestenic, Broker-Owner said:

Thank you all for your responses! Just what I thought ... I'm not in this alone :-).

But you know what, there are times, when I let them take me through some of their presentation and I try to steer it the way I want ... get them to answer questions about things that I'm actually interested in ... and I have learnt quite a lot of interesting points from them. I take it as "free education" ... as long as I have the time to do it.

I've tried to stay away from putting my cell on the do-not-call list because on occasion I do get sales calls that may be of some interest to me ... I just don't want to filter it all out ... works just as "bad" as spam filters ... filters out a lot of the good stuff.

August 27, 2007 6:29 PM
Suzanne Stephens
Member Since '06

Suzanne Stephens said:

Michaela, you may be running into some naive, inexperienced Web site providers. One of the first 40 web designers listed on Yahoo!, I've been on Web design forums of various kinds since 1994. I've seen this and other questions about selling design services come up a zillion different times. Anyone with experience learning from their peers in that type of environment has learned that the worst way to get new business is to tell prospective clients that their web sites suck. It's the best way to alienate prospects and doesn't win new business.

August 28, 2007 2:53 PM
Mipeco Realty, Inc -  Michaela Krestenic, Broker-Owner
Member Since '03

Mipeco Realty, Inc - Michaela Krestenic, Broker-Owner said:

Suzanne, that's just it ... how do they want to "create a relationship" with me if the alienate me with their first or second sentence? And believe me, I am always open to objective criticism ... but telling me I'm doing something wrong before even trying to find out the reasoning behind what I do ... that's just real poor business practice. It makes me want to make the same sounds that my German Shep does anytime he as little as smells my neighbour's cat ... I'm ready to bark, and growl and jump the fence!

August 28, 2007 3:10 PM

Guest

Mr. Sticky said:

Michaela welcome to the World Wide Web. ..lol...  There are just as many naive web designers out there trying to sell you their services as there are experienced web designers trying to sell you their services.  The hard part is working your way through the maze of bs that most of them spew.

If you decide to have someone redesign your site, and you should, be very careful whom you choose.  There are some very talented virtual assistants here on Point 2.  Many of them do really great work and only have your best interest at heart.  But there is a very big difference between many of them.

Some virtual assistants will want to charge you thousands of dollars and lock you in to a contract that only has their best interest at heart.  Be very careful of them.  They do good work but are not worth that kind of money.  There are other virtual assitants on here that will only charge $400 to $700 and do a better job than the higher priced ones.

Why such a difference?  Great question and I am glad you asked it.  Many of the lower priced folks do it for the love of design and put their heart and soul in to their work.  They are not full of themselves and believe that their work is the best.  Rather they want their clients to be happy because their work and your happiness means more to them than anything else.

Talk to several different virtual assistants and see what it is they offer for what they charge.  Being a spendthrift myself I like to get as much for my dollar as I can.  Check out their work and see if you like what they have done.  Their work should speak for itself.

You probably have also seen there are many great Realtors on here that are great at selling homes and they also like to dabble in web design.  Be careful here as well.  If you were looking to sell your home would you ask a full-time web designer/part time Realtor to see your home?  Please say no.  You would want a FULL-TIME REALTOR to sell your home and a FULL-TIME WEB DESIGNER to design your web site.

I am not very good at walking the line here.  I say what I think and sometimes it hurts a few people's feelings.  I am not trying to insult the high priced web desingers on  here or the Full-Time Realtors/Part-Time web design dabblers.  But rather make it very clear what is best for a person in Michaela's position.

Three things for you to consider:

1.  Please consider redesigning your site.  

2.  Use a Virtual Assistant from here.  One that does it full-time.

3.  No site on the Point 2 platform should cost more than $1000.  That  

    should be an all inclusive price as well.  

Good luck to you.

September 7, 2007 9:55 PM
Mipeco Realty, Inc -  Michaela Krestenic, Broker-Owner
Member Since '03

Mipeco Realty, Inc - Michaela Krestenic, Broker-Owner said:

Mr. Sticky, you are right, there is a big difference between individual designers and assistants ... just as there is in any business.

As to redesigning my site ... I am always in the process of redesigning ... seeing what works and what doesn't and improving things over time ... but being one of the full-time Realtors/ part-time agents, I just can't see myself giving up the joy of designing my website ... I understand the logic behind it ... but I like doing it myself :-).

September 8, 2007 1:58 PM

Guest

Mr Sticky said:

If you enjoy it then you should design it yourself.  Far be it from me to take aways another persons joy..smile...

Keep one thing in mind however.  Would you fix up your brick and mortar business a little at a time because you enjoy it?  Would you try new things out to see what people liked and disliked about your business?  If your brick and mortar business looked cluttered and arkward would you wait to fix it up or would you get a professional to help because you are to busy selling homes?  First impressions do mean something.  Just food for thought.  Now where did I put that bbq pork sandwich?

September 9, 2007 6:46 PM
Mipeco Realty, Inc -  Michaela Krestenic, Broker-Owner
Member Since '03

Mipeco Realty, Inc - Michaela Krestenic, Broker-Owner said:

My situation may be a little different. My goal is to bring in the leads that I can assign to my agents who will do the selling and therefore bring in the money, while I concentrate on growing the business further. While I love selling houses, as a managing broker, I can only spend a certain amount of time selling myself ... the rest of my time needs to be allocated to running the company and to it's growth ... and that's where my website designing joy comes into place.

Now, can I have some of that bbq pork sandwich? Sounds delicious!

September 10, 2007 9:14 PM

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