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Real Estate Specialist of Orange County

What to do when seller is listing agent?

By: Namneet Dhaliwal
Monday, February 12, 2007 8:06 AM

 

Have you lost deals to the listing agent who happens to be the seller?

It is not unusual to find a listing agent to be the owner of the property. Here is a scenario: one day you are showing homes, your client want to see abc home, you pull out your cell phone with MLS information ( for a better service) you make appointment with the listing agent and go with your prospective buyer, listing agent is also there and proudly gives details of the house. In few weeks your buyer wants to go back again and see the same house, you take time out of your busy schedule and give an excellent service. All of sudden your buyer have to go for a trip and wants to put things on hold. Some time during these visits seller agent and buyer talk and make a deal away form you. Even though you do not have a buyer broker agreement but you are the procuring cause. You loose this client to a most unethical and dishonest realtor in the industry in your area. (because an ethical and honest person will not do so).

Other than buyer broker agreement, how would you deal with this issue?

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Comments

Ron Tarvin
Member Since '04

Ron Tarvin said:

Well, for starters, was owner/agent disclosed?  If not, that's grounds for filing with your state board.

Secondly, you show the buyer the house, then you have legal means to be procuring cause and would probably win in court.  That would also teach the owner/agent a lesson.

Thirdly, contacting their broker and letting them know about this totally unethical practice.  Is this agent also a member of NAR?  If so, Code Of Ethics violations incur penalties if I am not mistaken for agent AND broker.

Lastly, you have to protect yourself.  If you have to write a buyers rep agreement with that client for just that day or just those houses, you have to do it.  Many buyers do not want to commit to a long term agreement with an agent, but will still agree that they should sign one for the day or for certain houses if it is presented properly. By properly, you don't want to tell them that this is so I can get paid because most don't care if you do or don't .  But if you let them know that you CAN not share information with them relevant to the sale of the home because without a rep agreement, you legally represent the seller (at least in my state, that may vary from state to state).

February 12, 2007 10:21 AM
Egen Warner CBR, CRS,e-PRO
Member Since '06

Egen Warner CBR, CRS,e-PRO said:

Ron that is as text book as it comes.

February 12, 2007 12:19 PM
Namneet Dhaliwal
Member Since '05

Namneet Dhaliwal said:

Ron, I like your idea of contract for one day or for the properties on the showing list. What kind of buyer rep agreement do you use? Do you mind emailing me a sample? In this case I sent all the info and comps to the buyer regarding this property. This agent is broker himself. There was a disclosure in the MLS for owner being an agent. It was about a million plus house. This buyer had put another offer through me that did not go through due to price issues.

This couple had two houses next to each other. His Realtor wife accidentally called me about a month  later asking if I have any buyer for their second house that I had also seen with this buyer. I was able to get information form her about their first house buyer and told her that I brought that buyer and told her about her husband's unethical practice.

February 12, 2007 1:29 PM
Robert DiBenerdini
Member Since '06

Robert DiBenerdini said:

Ron, you are correct in stating "protect yourself"

The courts will acknowledge this unethical practice and maybe award you with the true commission,however,the courts may set an example of this practice and deny you the commission.

A filing to the commission needs to take place.

February 12, 2007 2:21 PM
Matt Wilson
Member Since '05

Matt Wilson said:

Holly jumpin Ron, a Light just went on, hughly great line and even though the  "I represent the seller by default" is probably true here in Ontario too, nobody has actually put it like that to me.

Thank You

Matt

February 12, 2007 2:53 PM
Donna Bacher
Member Since '07

Donna Bacher said:

Ron, your comments are good. For some reason, Realtors don't like to take listings without a written contract...even if it's for a day or two, but fail to recognize this important aspect of contract law when dealing with Buyers.

There are written contracts and verbal contracts...both can be enforceable in a Court of Law. Our Provincial body has taken a strong stance on disclosing the Agency relationship with the public. We also have a very strong Code of Ethics, to deal with unscrupulous Representatives, so a situation like Namneet's would probably result in disciplinary action, if in fact she could prove that the Rep knew that those clients were under expressed or implied contract with her/her Brokerage.  

Matt, you're an Ontario registrant, and here in Ontario, we have the new Real Estate & Business Brokers Act (REBBA 2002), which now contains the new Code of Ethics. Ontario Regulation 580/05, Code of Ethics section 14 deals with Buyer Representation Agreements (Page 251 in the handbook). The reference section (page 163) has the examples.

For anyone interested, the Real Estate Council of Ontario has a great website, complete with Discipline Action and Appeals! lol Check it out at http://www.reco.on.ca   You may be surprised how harshly offenders are dealt with!

You can also see first hand how Ontario is extremely progressive with great emphasis on consumer protectionism and ethics.

Donna

February 12, 2007 4:07 PM
Egen Warner CBR, CRS,e-PRO
Member Since '06

Egen Warner CBR, CRS,e-PRO said:

Namneet,

I always do exactly what Ron said. When I meet with buyers at my office I explain it all in advance and they sign the Exculive with me. At times I will only sign them up for a week or even for a weekend and include which properties I will be protected under. I also make sure I have a 3 month protection period after the the Exclusive has expired.  

I will try to see if I can get my commission based on ethics.

February 12, 2007 4:35 PM
Ron Tarvin
Member Since '04

Ron Tarvin said:

Namneet, in Houston, we have a buyer's rep provided but it could be just about anything since it's not a promulgated form.  I would be glad to send you one so that you would have the basis on how to form your own if your local area association doesn't have one.  Ours is like 4 pages, so it's a bit scarry, but I haven't had anyone say NO to a one day or specific listings contract.   And to be honest, I usually show the people a few houses before actually signing a rep agreement to see a) if they want to work with me and b) if I want to work with them (which can be just as important as A in some cases!)

February 12, 2007 4:48 PM
Margot Friedlander
Member Since '06

Margot Friedlander said:

Unfortunately we have all witnessed that scenario and that is what prompted me a year ago to start using the one day contract with buyers for the homes that I've showed them just as Ron has suggested. I watched it happen to a colleague who had no proof he showed the buyer a home (buyers didn't want to lose the home so they stayed out of it when reported to our real estate board).  The board therefore sided with the seller's agent.

Just as in every profession, there are some with less than ethical standards of professional behavior but it those few who have sullied the reputations of all of us. Whenever we can though we must stand up and report them to as many people and organizations as possible. Perhaps if they are reported enough times, action can be taken.

Margot Friedlander

February 12, 2007 7:12 PM
Matt Wilson
Member Since '05

Matt Wilson said:

Donna don't see your point. Have the handbook in my briefcase all the time, don't have it memorized yet. Read your suggested pages, still don't see what is is you are getting at.

My point was that Rons suggestion was a quick effective way to get to a buyer representation agreement. I don't know about your neck of the woods but down here in Fort Erie buyers just want to get to the house not be bored for 2 hours about agency relationships first 5 min of meeting. Mind you on the way and during the showings as we show 3 - 5 houses at a time I have plenty of opportunity to open this up but I always would like to get to this first and Rons suggestion I am sure, and will test shortly, is a low impact approch to get to this.

February 13, 2007 11:51 AM

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