I've also got an AA site and have always had great service from their support staff. After reading his post, he must have purchased the whole shootin' match for that price since their start-up is only $599 plus the monthly hosting which is equivalent to our P2 charges.

I have nothing but good to say about AA and my site has been a real workhorse, bringing me 1/2 dozen leads daily on a regular basis. It ranks as #1 for many keyword searches as well. This person wanted a custom designed package with all the whistles and bells. We are only hearing one side of the story and don't know how many 'proofs' and 'changes' were made to his liking before he wanted a refund. We all know that it is only a matter of tweaking the keywords and some content to "Salt Lake City" in order to be found for those terms. This is one of the problems when someone doesn't get familiar with their site and expect it to do all the work. He could have taken it, tweaked it, and probably had a very good looking site since they are capable of great work.

Too bad you didn't wait for some positives to be posted from satisfied users so there was some equality.

While we're on the subject of great looking Salt Lake City sites, this one was on the Blueroof blog: http://www.SaltLakeCityForSale.com/

Jay, your post has prompted me to go back and look at my recent Advanced Access experience.  At the Keller Williams Family Reunion in mid-February, we signed up to Advanced Access.  We got the "show special" discount which was very attractive.  

When we returned home I spent a full week on due dilligence research to make certain we had made the right choice.  During this time I discovered that Point2 Pro offered me the blank screen I was looking for to build up our site the way we wanted, at less cost and at the speed we desired for this project (slow, very slow...and deliberate).

Advanced Access was very good through this time with follow-up emails to have us do things to get the AA site up, but since I was researching, I was not replying - as I didn't want to waste their time if we were going to go in a different direction.  At the end of the week, we signed up with Point2 and I emailed the person I dealt with at the show on 3/2.

I did not get a response to this until 3/13 (although for the week following 3/2, I continued to receive emails asking for the url info they needed to point to the AA site).  I watched the response emal arrive and immediately called the number they asked me to call, 3:30 PM CA time.  I left a voice message and then everything went silent.

Until this Monday!!  Yup, that's Monday 4/9, 27 days later.  I wasn't too concerned about this until Jay's post and a look at the BlueRoof blog.  AA said they would refund my money, but now I gotta wonder....

We'll see.

Pretty sexy site, that BlueRoof.  

My previous web template experience was with Alamode.com, a relationship I terminated 9 months ago.  I'm still waiting for one of my domains to be transferred back to me.  Small wonder I ever left them!

I don't want to give P2 a big head, but for $40.00 a month, these guys should get the Nobel Peace Prize for real estate websites.  

Hi all! I think we can agree that the experience one has when investing in a real estate website should be satisfying and contribute to the success of the agent's business.  The different providers in our industry genuinely care that real estate professionals learn the value of a successful website.  I think that every provider can honestly call out situations where there was room for improvement, and also where they were a shining star.  Customer service is of the utmost importance to Advanced Access - it is for that purpose that I am commenting here, and not in any way to tread upon ground that does not belong to us.

To Shelly & David - I checked your account and your refund was processed.  You can expect to see that on your credit card as soon as the credit card company processes their end of the refund transaction.  I apologize for any delays you experienced with our process - we always do a Quality Control on all requests to discontinue services and I believe the delays were phone tag with that department.  I apologize that it appeared there was not a follow through.

Regarding the post on blueroof.com - I spoke with Greg personally in regard to his package.  After our President returned from being out of town, he of course approved our request for a full refund of the site (the Marketing Package he purchased had already been previously refunded).

Our philosophy is not to force anyone into a website purchase; I doubt that is how any leading provider runs their business.

Anna is by far one of the nicest people you could ever deal with and I'm glad she took the opportunity to add her comment to this post. Like I've said before, I couldn't be happier with my AA site but started pushing my P2 site for Yahoo's benefit and it has paid off.

Our office currently has an Advanced Access website, and I agree with Greg. The service is absolutely horrible. They do not return calls, they do not return emails, the only time I have ever been able to get any response out of them for anything is by threatening to pull our account. Right now, they’re having major problems. As of right now, 1:47 PM Wednesday, May 23, their servers have been down since Monday. Someone at their company had the bright idea to put the main servers AND the back-up servers on the SAME POWER SUPPLY, in the same place. Really intelligent huh?? At first, we lost everything, our site, our emails, all of it. Then yesterday we got email back, but no site until later in the day. As of right now we have a site, but most of the things in our website editor are not working. I have gotten nothing but a run around everytime I’ve called and been able to actually get through. Here is an email I sent to them last night:

—– Original Message —–

From: Susan M. J

To: support@advancedaccess.com

Sent: Tuesday, May 22, 2007 11:45 PM

Subject: Your Techs have a problem with “time”

Hi,

I spoke with one of your techs Monday who stated to me that the problem would be rectified by the end of the day. Tuesday morning the problem still wasn’t fixed, I called again and was told it would be just a ‘little while longer’. I called again this evening 6:30 and was told the servers would be back up in a “couple hours”.

It is now almost midnight on Tuesday, and I still cannot access our virtual office editor.

Perhaps on Monday when they said the problem would be rectified by the end of the day, that wasn’t an entirely complete statement. Perhaps they weren’t talking about the end of the day THAT day, maybe they meant the end of the day Wednesday or Thursday…? Is that it…?

Or Tuesday when I was told it would be ‘just a little while longer’ until everything was fixed, perhaps that particular time frame was stated to me by one of your techs operating from a different dimension, where another entire day really IS ‘just a little while.”.

And I’m wondering….doesn’t ‘a couple’, mean, ‘two’? Or is it different in the magical, mystical land of Advanced Access Technicians, where a couple actually means …. more than 5?

I’d call back tomorrow, but I see no point, because my tomorrow and your tomorrow apparently do not exist in the same time frame.

Thank you.

11:41 PM/EST

or “87:63QZ/AAT” (Advanced Access Time, and no I havent actually seen your clocks, I’m just guessing.)

Susan

++++++++++++++

Honestly I was just trying to sound as ridiculous as theyre being right now.

Anyway, we’re pulling our account as soon as our other site goes through with REMAX.com.

Do NOT use Advanced Access, unless you like these types of problems.