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Bill Thompson, REALTOR®

Personal Letter With An Offer

By: Bill Thompson, REALTOR®
Sunday, December 02, 2007 10:33 AM

I was watching one of those T.V. real estate shows not long ago and saw something I am going to try. On the show an older couple, looking to down size, had an offer come in from a young couple that had been to the house to view it several time. The older couple met this young couple on at least one of the showings, so they new a little about them already.

 

The REALTORS (a team of 2 women) presented the written offer and the sellers were a little insulted that it was lower than they wanted. Then one of the REALTORS said I have a sealed envelope here that the young couple wanted me to give you along with their offer. The older couple opened what appeared to be a nice card and read the message from the young couple. In the message they said something along these lines, “You have such a lovely family home, I am sure you have wonderful memories of raising your children here, all the birthdays, holidays, and other special times. We know our offer is lower than what your home is worth, but we are just starting out and this all we feel we can afford right now. We would love to have the chance to build a lifetime of memories in this wonderful home.”

 

The older couple became misty eyed, hugged each other and said something to the effect of, “Let’s give these wonderful kids a chance to start and raise their family here just like we did.” It was amazing the difference that personal message made.

 

Cold, hard numbers on a very cold, legal contract are not very heart warming and if the numbers are not what the seller was expecting they can quickly become antagonistic.

It is often quite emotional for a seller to leave the family home. Bring in professionals (REALTORS) and strangers (buyers) that pick their personal tastes apart, insult the upkeep of their property (buyer’s inspectors) and soon you have a very contentious situation.

 

In other words, the buying side often down plays the value of the home in trying to get the best price and this is often insulting to the seller that has invested money, years, laughter and tears into that property. Why not compliment the sellers and praise them and their home the way this young couple did, but explain you can only afford a certain price. You just might get that price easier. What is the old saying, “You catch more flies with honey.”

 

The personal message from the buyers seems like a great idea and I plan to use it when representing a buyer.

 

Have any of you tried this or did you see that show?

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Comments

Sharron and Steve Lobman
Member Since '06

Sharron and Steve Lobman said:

I saw this show--and it really was quite touching. I think it is a fabulous idea!

.

December 2, 2007 11:53 AM
Gloria Losie
Member Since '06

Gloria Losie said:

This was on a post a couple of months ago.  I encouraged one of my clients to do this, but they didn't.  I think it is a great idea.

December 2, 2007 2:22 PM
Bill Thompson, REALTOR®
Member Since '07

Bill Thompson, REALTOR® said:

Gloria - I missed that previous post. I just saw the show about a week or two ago. I plan to advise buyers I work with to do this. It goes over so much nicer than, "Hey, it is a buyer's market so I can steal your house." or "Wow, this house is a mess, (yet, I want it) let me take it off your hands for a rediculously low offer."

December 2, 2007 2:44 PM
Mipeco Realty, Inc -  Michaela Krestenic, Broker-Owner
Member Since '03

Mipeco Realty, Inc - Michaela Krestenic, Broker-Owner said:

when I first went through training couple years back, we were encouraged to write these letters with our buyers or have them write them. It was at times when we used to deal with a lot of multiple offers, so it only made sense. I never actually had any buyer write one but did write a somewhat "touching" fax cover once for one of my first time buyer couples and we did get the property while in a multiple and offering couple thousand less than what the best offer was. I'll never know if this faxed helped us at all but I'm sure it didn't hurt the situation.

December 2, 2007 4:51 PM
John Rainville
Member Since '06

John Rainville said:

I've had my agents use this technique whenever there are more than one offer coming in, and/or if they are writing a low offer.  It works many times.  We have also used it years ago with Veterans when we were using more VA loans with a spin on being able to get the "American Dream" they were fighting for for all of us.

December 2, 2007 5:27 PM
"Dee" Mayers
Member Since '07

"Dee" Mayers said:

I saw the same show a few months ago and I think its a good thing.  Its right up there with making your offer higher than the asking price, quick closings, large deposits, all things that appeal to the seller especially if there is a bidding war it makes the buyer stand out and    that's the way to get an edge.          

December 2, 2007 5:52 PM
Leesa Finley
Member Since '07

Leesa Finley said:

I, just a few weeks, ago had sellers do it for potential buyers.  It was a great handwritten note that each potential buyer received when they came through the house.  For those of you that will say, "Well, those items should have been addressed before hand." - yes, you are correct.  However, we were contigient on another home and all of this took place within 10 business days.  So, the sellers wanted to be sure that some items were addressed prior to an offer coming in.  I got a response from each and every agent that showed the home and they thought it was a great idea.  

Dear Prospective Buyer,

Welcome! We wanted to let you know we are in the process of making this house ready to be your home.

We have loved this neighborhood, this house and are confident you will too. We have been working hard at making this a comfortable, social and fun loving home. We doubled the size of the deck this year, so it will accommodate all the wonderful friends and family you will have here. We also just had 5 full trees removed from the yard (9 total since we’ve been here,) which is why the grass is so sparse right now. The drought hasn’t helped!

We can appreciate your decorative taste may be different from ours; rest assured we will have all those nail holes filled, walls touched up and painted clean and carpets professionally cleaned, so this can be your home, ready to move into!

Sincerely,

December 3, 2007 6:27 AM
Rob Moen
Member Since '07

Rob Moen said:

Hi Bill,

I ask my sellers to write a letter to prospective buyers when I list their home.  I include the letter in the marketing brochures that are left at the house for buyers to review.  With the over supply of homes on the market, I think that it helps.  

I think that the personal touch on both the buyer and the seller side is very helpfull in getting a deal negotiated out.

Rob

December 3, 2007 8:28 AM
Allison Fisher
Member Since '06

Allison Fisher said:

Bill & Leesa,

This is wonderful!  Both letters depending on which end you are at, at the time.  I never saw the show but no matter.  All of you are great!  Have a Super Day!!!

-Allison

December 3, 2007 11:01 AM
Cathy  Clark
Member Since '06

Cathy Clark said:

I have used the Buyer letter several times.  More often than not, it works, but pretty much only with downsizing families who have a lot of equity.  I've also had Sellers write me a letter explaining why they first purchased the home.  The features they found desirable, and what do they like/love most about it.  I've used many of their comments in the MLS.  Their personal experiences in the home can help sell it.  I used this when I sold my Aunt and Uncle's home in South Dennis.  In this case, though, it was my own memories of summers spent with them.  Sure enough it was a younger family looking for just that kind of Cape Cod experience who bought the home.  They just spent their first summer there and said it lived up to all their expectations.

December 3, 2007 11:39 AM
Brian Wilson
Member Since '07

Brian Wilson said:

Thanks for sharing, Bill. This is really neat, and definitely worth trying.

Brian Wilson, Zolve.com

December 3, 2007 12:53 PM
Terry P. Geary
Member Since '03

Terry P. Geary said:

I used a similar strategy years ago. I was showing starter homes to a young Polish Fellow who had immigrated to Canada a year before. He was looking to buy his first home. When showing the home he saw a family plaque and he mentioned that the sellers were also probably Polish.

He loved the house and we went back to prepare an offer. We registered the offer with listing agent and were told that there was another offer. I think the list price was 143,000 but he was only qualified for a max of 140,000.

Then the idea of a letter came to me and I helped him prepare the letter which told of his maximum price and the fact that he was saving to bring his aged Mother over from Poland. Buying the house was so his Mother would have somewhere to live.

We presented the Letter at the offer presentation and were told shortly after that our offer had been accepted even though ours were less money than the others. It probably helped that they were both Polish but no one would have known without the letter.

He still lives in the same house some 21 years later and yes Letters can definitely help.

December 5, 2007 11:34 AM
Bill Thompson, REALTOR®
Member Since '07

Bill Thompson, REALTOR® said:

Terry, this is exactly the kind of thing I was talking about. There are many emotions involved in the sale of a family home. Sometimes the emotions involved can be more important than exact dollar amounts and terms. This why I cringe when I see an agent point out all the negatives in a property just to negotiate a better deal for their buyer. I believe we can often do better with a more positive approach that takes the emotions of the seller into account.

July 9, 2008 7:56 AM
Chris and Janet Gaut
Member Since '06

Chris and Janet Gaut said:

I love the letter stories. I encourage buyers to write letters but never thought of having sellers do so. What a great idea - especially in this market with so many homes to chose from.

Bill, I agree 100% about the negativity. Agents and buyers often lose sight that a property is someone's home. No matter what the condition, it is or was someone's dream. I like to think that as Realtors that we sell dreams and goals, not just properties.

Janet Gaut

July 9, 2008 3:34 PM
Bill Thompson, REALTOR®
Member Since '07

Bill Thompson, REALTOR® said:

Janet said: "I like to think that as Realtors that we sell dreams and goals, not just properties."

I agree completely! There are many emotions on both sides of the transaction, seller and buyer. A Realtor that understands and relates to these emotions can be very successful. We can be that strong "friend" that is not personally involved in the emotional roller coaster, but rather sees that all the "t's" are crossed and all the "i's" are dotted, but on the other hand we should never forget what a big deal this is to our client, as well as the customer on the other end of the transaction.

Remember the three D's I wrote about before, Divorce, Disease and Death? Often people move because of one of these factors. This means this move is centered around one of the most emotional times in this person's life. We can be seen as a helpful friend or a money grubbing snake. It is all about how tuned in we are to the emotions of the client and customer we are dealing with.

July 22, 2008 8:36 AM

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Bill Thompson, REALTOR®
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Member Since '07

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