I noticed on another post several users suggesting Vistaprint. I enchourage you to use caution with this company...
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I have a bank account that I was not using. I had used it at one point but when I consolidated my accounts, I decided not to close the account and just leave a little money in it to keep it open. Since I was not using the account, I never paid any attention to it.
Several months ago I just happened to look at the account online and discovered that there have been monthly charges and consequently monthly overdrafts.
I immediately reviewed the entire account, called my wife and asked her if she knew what the charges were, then filed disputes with my bank.
My bank sent me notices that I had to first attempt to resolve the issue with the company who charged the money.
This is where it gets interesting.
There were three companies all charging $14.95 per month.
I called the first company “Privacy Matters”. I spoke to a woman with an Indian accent named Visasan and told her that I had no idea who authorized the charges; I don’t even know what their company does. She explained that they sell access to credit reports and proceeded to offer to cancel the account and refund the last charge. I explained there were several months that I was charged and requested that all charges be refunded. She reviewed the account and told me the charges were authorized by “VistaPrint”; then apparently spoke to a manager and complied.
When I made the second call to “Shopping Essentials”, I noticed something interesting, both companies had toll free numbers (not interesting in itself), both companies are located in Connecticut, and both companies had the same phone system. The man who answered was named Vincent and also sounded Indian, I explained that I had just called a company called “Privacy Matters” and was told that “VistaPrint” authorized the charges on my account and assume the same was true with “Shopping Essentials” and requested the account closed and all the money refunded. He also apparently spoke with a manager then complied.
At this point I was very suspicious, I was sure they (Privacy Matters, Shopping Essentials, and VistaPrint) were all the same company. The third company on my list was “Vista Print” also with a toll free number and located in Connecticut. While there phone system was slightly different it had the same prompts. The kicker was the person who answered my call was Vincent from the pervious call and YES he remembered me and offered to immediately cancel the account and refund ALL of my money.
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Why if they are all the same company and I told both people that the charges were not authorized didn’t they offer to cancel all the accounts and refund my money immediately?
- There must be some law about companies authorizing charges on customer accounts and providing information to other companies even their own subsidiaries.
- I am sure I am not the only person who has had this issue with “VistaPrint”.
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Even though I was a customer of “VistaPrint” in the past I will never do business with them again. I am asking that everybody immediately STOP using “VistaPrint” and their subsidiaries or affiliates, forward this email to your friends and family, and advise them to carefully look at their accounts. I am sure many people just overlook these charges and think maybe their husband or wife made a purchase; I know I did.