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Mumbling Out Loud

Building your Brand

By: Ron Tarvin
Friday, February 09, 2007 9:31 AM

We have all heard the term build your brand since we got into business for ourselves.

We have heard the examples of the battle for positioning in the mind of the consumer.  When I say soft drink or soda, what comes to mind?  Chances are Coke or Pepsi jumped right out but maybe RC Cola didn't.  When I say candy bar, what jumps out?  Chances are you had 3 or 4 that come to mind immediately but then a Zagnut probably wasn't one of them.  When I say Real Estate or RealtorĀ®,  what jumps to your potential clients mind?  Was it you or was it 2 other agents in your area?

So as we can see, building brand is critical to our success at generating not only new business but repeat and referal business as well!

One thing that I have begun to understand is that your business is a commodity.  At some point, when you build it up, you may want to step aside and let someone else buy it from you or run it for you.  So if you have prepared for that eventuality, then Ron Tarvin isn't so important than the business that we do.  Real estate agents are looked at as snobby or self important a lot of times by the public.  Why?  Because our name and face are plastered on EVERYTHING we do.  Magnets on our cars. Business cards. Flyers for homes we list. Our websites. Our blogs.  EVERYTHING!

So one suggestion that I would like to make to everyone is to BRAND differently.  Most of us own OURNAME.com and use that as a primary web site address (URL).  However, wouldn't a better branding strategy for long term be to brand OURSERVICE.com?  So what I am suggesting here is to look at your URL and decide, am I branding ME or am I branding the service I provide? 

In my situation, I chose to heavily brand www.ronaldtarvin.com when I started.  However, I have since had a change of heart and am heavily branding www.KatyAgent.com because that speaks to the service I provide or at least the area I provide services!  Now, if I ever grow a large team, dealing with ME becomes less important than dealing with team KatyAgent!

One of the things Gary Keller talks about in his book, Millionaire Real Estate Agent,  is building the freeway NOW for the traffic you expect later.  Branding your SERVICE now, builds the interstate for business for years to come, whether you are at the controls or not!

 

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Comments

Paul LaLiberte
Member Since '05

Paul LaLiberte said:

Hi Ron,

I think you are correct; sometimes it is hard for us to tell each others stuff apart.  If the picture is small, or not they all look alike.  I choice not to go with me name for my site, please check it out www.agent-of-choice.com.

Paul LaLiberte

Crye-Leike Commercial

http://www.agent-of-choice.com

February 9, 2007 10:50 AM
Ron Tarvin
Member Since '04

Ron Tarvin said:

Middle Tenn, huh?  I know Crye-Leike was big in Memphis when I lived there several years ago.

February 9, 2007 11:09 AM
Mike Farmer
Member Since '03

Mike Farmer said:

So, my strategy of building up my business then selling it to a realtor named Mike Farmer is not a good one?

Seriously, I was advised when I started the business to not use my name, but, alas, my ego won out. Besides, I will have to work until I die, anyway.

February 9, 2007 11:40 AM
John Hersey, Realtor
Member Since '06

John Hersey, Realtor said:

Mike, I hope you are not serious about working until you die.  It almost sounds like what the "employees" I USED to work with would say.  Now, you might love what you do and to do that until you die is different, but in Real Estate there are tons of opportunities to invest and eventually have your money making money for you, as I am sure you are aware of.  Like the book that Ron talked about, Millionare Real Estate Agent, and what we are talking about here, selling your business.  I have recently bought about 15 other domain names because I want to change to a more location or service based default domain for my site.  Anyway, that one sentence was like a flash back to the employee mentality, not a business owner one!  Good luck to you all!

February 9, 2007 12:50 PM
Madison Jones
Member Since '06

Madison Jones said:

This is interesting.  I am one year new in the industry, and I have been repeatedly told by people around me to brand myself, not my company.  Things like My name, My Picture is to be bigger then my company name and logo.  I have no experience in marketing prior to entering Real Estate, so its interesting to see differant points of view, but what really works best???

What attracts business, the me-personal approach, or the non-individualisic team approach?  Do people want to work with one person and be able to trust that person, or are they more likly to trust a team of which some people they may never see or know???  

February 9, 2007 12:56 PM
Mike Farmer
Member Since '03

Mike Farmer said:

Actually, John, work is not a dirty word in my vocabulary. However, I have already switched from showing houses to letting others show houses for me while I play with a few investments. I was kidding and not kidding -- I will probably be doing some kind of work until I just can't go anymore. I like it. When I get to eighty I want to be a Walmart greeter.

February 9, 2007 1:03 PM
John Hersey, Realtor
Member Since '06

John Hersey, Realtor said:

I guess both are a little important.  I think what you are saying is how I feel.  I want my clients to remember what I did for them, not my company.  But, as a business you can sell, people might not want to use someone else instead of you.  They might trust you when you tell them,"I sold my real estate practice to Joe Realtor and he treats people like the sma eway I do."  As a business, Joe Realtor will still be getting new clients based on the BUSINESS and not you.  I hope I am making some sense here.  This is how I see it, any one else??

February 9, 2007 1:07 PM
Madison Jones
Member Since '06

Madison Jones said:

You could probably make some good client contacts as a Walmart greeter! ;0)  Keep your License!

February 9, 2007 1:07 PM
Madison Jones
Member Since '06

Madison Jones said:

The company I work for is a small, privately owned office.  My broker built his business up over the last 20 years or so.  When people call for him, and hes not here he wants me to try and assist them.  When I offer to help them, they do not want to talk to me at all and will wait for my broker to be available, even for the simplest things.  I think the relationship built with clients is very important and people, believe it or not, I think can be very loyal when someone has treated them right in the past.  I think buying someones book of business in Real Estate would be a difficult thing to take over...

February 9, 2007 1:15 PM
John Hersey, Realtor
Member Since '06

John Hersey, Realtor said:

You are probably right Madison.  People generally do not like change, so when they realize they will need to use someone else anyway, they hopefully will atleast consider the one(new agent) that has been recommended by their old agent instead of just starting fresh if they don't know any other Realtors.  I was at an office like yours when I got started and it was tough branding myself because my Broker did not really explain the importance because her phone was ringing off the hook with referrals all the time.  When I finally started using a system of mailings, my web site, etc., things started turning around for me.  Hopefully your broker is training you a little better than I was in the beginning.  Sometimes it is ok to learn from my mistakes, but I would rather learn from someone elses if I can.

February 9, 2007 2:41 PM
Taylor French
Member Since '05

Taylor French said:

Madison, you made me laugh! To suggest Mike keep his license as a walmart greeter, well, you are focused on leads!

I love it.

February 9, 2007 2:48 PM
Carol and Steve Coldwell Banker Parker Realty
Member Since '05

Carol and Steve Coldwell Banker Parker Realty said:

Taylor...what is that you are standing beside?  It looks like the handle of a big sword!  

Sorry, I just had to ask.

Carol

February 9, 2007 5:38 PM
John McEwen
Member Since '04

John McEwen said:

Hi Madison, You're on the right track. Promote yourself first, and with hard work and some luck, people will not only use you, but will remember you, when they wish to buy or sell again. "Service is Number 1."  Cheers, John

February 9, 2007 6:14 PM
James Smith
Member Since '03

James Smith said:

Wow, where to start!  I named my site after me but since I have a common name I had to add "-realtor" to it.  It reads "JamesSmith-Realtor.com."  It has worked well for me as a website name. I would not however use my name on a brokerage.  The Broker I work has his name on the business and I have many times been call by his name by clients. Also, just about every call that comes in ask for him by name when they just want to speak to a Realtor so we have to screen all calls to find out if they really need to talk to the Broker.

Would I buy his business?  No way!  I have my own name, no matter how common it is!!!

February 9, 2007 8:05 PM
Jackie Hawley
Member Since '05

Jackie Hawley said:

Does anybody here actually know of any agent who sold his/her business? Not a brokerage- companies sell all the time. Bu an agent who retired and sold their business to another agent. If you have- how much were they able to get?

thanks

Jackie

February 9, 2007 8:34 PM
Karen Weger
Member Since '05

Karen Weger said:

Hello. You all are right. You should promote yourself. However, you may buy unlimited domain names that point to your web site. When advertising you can use different domain names, such as GreatBuysInArizona.com, they are only $8.95 each. on your cards, name riders and letter head it is good to use your personal name. But get creative with your advertising.

Above Carol & Steve ask about a photo. Those are important too. Read up on body language and image. For example Ron Tarvin's photo, he has his arms crossed. That is a no no. Research that also. And always smile.

February 9, 2007 8:59 PM
Karen Weger
Member Since '05

Karen Weger said:

And to Jackie,

Not heard of one selling, but you could mentor an agent and take referral fees.

February 9, 2007 9:00 PM
Karen Weger
Member Since '05

Karen Weger said:

Oh yea, and James, An agent here just got called on the carpet for using Realtor in a domain name. He is having to change everything, because it is against TREC policy to use the word Realtor exclusively in your advertising and domain name. It is a trademark. Good luck to you all.

February 9, 2007 9:05 PM
Jackie Hawley
Member Since '05

Jackie Hawley said:

That could work. I can see selling web sites and domain names, too. But I've never heard of agent selling their business to another agent. I know it's being taught quite a bit lately - just haven't seen anything in real life that would make me want to bank my retirement on an unproven theory.

February 9, 2007 9:07 PM
Jackie Hawley
Member Since '05

Jackie Hawley said:

I believe we can use Realtor with our name. Realtor.org has the details.

February 9, 2007 9:10 PM
Ron Tarvin
Member Since '04

Ron Tarvin said:

http://realtytimes.com/rtapages/20010409_naming.htm

there is a good article about the naming game!

Yes, I have heard of agents selling their business. We just had a transition in our office take place.  

As far as photos go, I get a lot of compliments on my photo and it seems to stick in peoples mind much better than an agent in front of a SOLD sign or pretending to use a phone as traditional marketing would suggest.

I'm not saying not to market yourself, but to build your BRAND around something recognizable and it doesn't have to be YOUR photo (in some of our cases, building around our photo could be a severe handicap!).

Real Estate Rainmaker by Gooder talks a little bit about the branding concept.  Another good book, not specifically aimed at real estate but about marketing in general is Purple Cow by Seth Goodin.

February 9, 2007 9:50 PM
Madison Jones
Member Since '06

Madison Jones said:

Ron,

I agree with the branding. I used to work for a very successful large company prior to real estate that was very focused on "brand".  That word constantly came up, although, unfortunatly for me I was not concerned with that with my position, so I never learned much from the concept.

I went to a seminar of a Real Estate Tycoon that worked in Sacramento and had his photo in front of the Capitol building and some cool verbage with it, which was very creative.  I have been trying to come up with something, which I think I may have come up with something good for me... Maybe a little imput from you all on how this might go over?

I am into NASCAR and I just got a car sponsored to drive in a demolition derby at our local race track... Yes, I will be driving ;0)... So I was thinking of getting my picture done with the car in front of the speedway or something.  Still need to come up some slogan or something, but I figured people would remember me by that.  But would that be a good thing???  LOL, I wonder?!

Karen, I see your point on Rons photo as far as the "what they say".  I think it is different and seems to say "I mean business", like hes looking you right in your eyes when you look at the pic, which is someone I would want on my side getting me the best deal possible... Not the typical cookie cutter Realtor, which is what I am trying to avoid, but what my picture is right now.  Just how individual perception may be.  

February 10, 2007 2:11 AM
Madison Jones
Member Since '06

Madison Jones said:

John,

It is tough in a small office, although I would not change for anything.  My broker actually built alot of his business before the boom, going to swap meets.  He has no need to do anything more then send flyers to his past clients monthly and gets 2-3 referrals or return clients monthly.  I have tried many things, but think I am going to just stick with one farm, and bombard them with multiple flyers, postcards, etc so they see my face OFTEN, and hope that will produce a few good clients. Newspaper ads have not worked, they are way to expensive and flooded with other Realtors and I am still trying to figure out the internet piece on how to capture leads to my website.  Its a tough business to break into, that is for sure, but I know will pay off in the long run!  Thanks for all your input!

Madison~

February 10, 2007 2:18 AM
Ron Tarvin
Member Since '04

Ron Tarvin said:

You're on the right track Madison.  Get a professional quality photo of you with your car, maybe a checkered flag in there somewhere for symbolism, wear your race suit but be HOLDING (not wearing) your helmet and have a catchy slogan.  I'm not very good at it but you could say something like Racing to your home solutions or Racing to find your family's pit stop or No pit stops too large or small to make you a winner! (I know...probably all dumb, as I said that's not my strong point) but I'm sure SOMEONE could come up with a properly themed slogan to go along with the picture we've just painted.

You will stand out and people will remember you!  Stay away from polarizing phrases such as mentioning a name or car number that might produce strong feelings of like or dislike (in otherwords, don't slogan Jeff Gordon into it or #8 or whatever).

February 10, 2007 9:20 AM
John Hersey, Realtor
Member Since '06

John Hersey, Realtor said:

My last broker I talked about bought a business from a broker that was moving out of state.  I do not know all the specifics, but I do know that his website was part of the deal and they had some kind of agreement that he got a percentage from any referrals that came from his list of past clients for a specific amount of time.  The book talked about by Gary Keller, The Millionaire Real Estate Agent, talks about this, but I do not have any other real life examples of this for you.  With the future of the web and real estate, I have a good feeling about some of my domains being worth something to someone down the road with or without a web site attached.

By the way, I am still at a smaller office, that is how I like it!  Moved for other reasons.

John

February 10, 2007 9:22 AM
Jack Stroup
Member Since '07

Jack Stroup said:

Hi Ron,   I think you are on the right track.  I am not only trying to brand a name but a niche as well.  In a county of 5000 agents, maybe it would be easier to move;).

The challenge is now to present the material, i.e. listings in a way that is unique, logical and entertaining. I do not think just saying I am an  area expert or that I am number one in customer service works well.    

February 10, 2007 10:12 AM
Madison Jones
Member Since '06

Madison Jones said:

Ron,

That is a good idea about the checkered flag and maybe at the finish line or something.  I will experiment with some ideas!  

No association with other drivers, that eliminates far to many people from wanting to talk to you if your for the other team!  

(it would be Carl Edwards if I did  ;0)

Thanks for your input!

February 10, 2007 5:11 PM

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