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Mumbling Out Loud

When a client asks your advice...

By: Ron Tarvin
Friday, March 02, 2007 10:12 PM

Here is a scenario that I have come upon.  I have a client that I helped into a lease property about 10 months ago.  They contacted me recently wanting to see some houses.  I obliged.

Then last night, I believe that there was considerable trust built with them and the man finally opened up to me.  He admitted that they were just getting out of a deal on a house that went very bad.  That is when they contacted me.

 Anyway, to make a long story short, this person contacted the listing agent on the sign and got into a messy deal.  They told the agent they wanted representation since they didn't feel comfortable with him handling both sides and so they put the sale in the MLS under his brokers name and said the broker was now their agent representing them.  Of course, that is an intermediary situation and not representation.  He also said this broker was never present when they signed the contract or never showed them the house.  They told the listing agent that they were participating in a bond program and it was mandatory that the closing be 45  days out and the listing agent said, "we'll just write the contract for 30 days and when we get closer to closing, we'll extend it".  So now, he appearantly can speak for the seller.  He went on to tell personal details about the seller to the buyer and told them what to offer.  He told them not to be very picky on their inspections because the people were just wanting to dump the house and the price was good.  He wrote an amendment on the contract to allow some money (less than $500) to be given to the buyers for repairs POC but told the buyer NOT to provide the amendment to his mortgage company...anyway, the list was long and ugly on bad advice, unethical behavior and just downright seeming criminal acts.

So this client wants to know what they can do to hold this agent accountable.  I told him I would think about it and at least gather his options but that I was not endorsing any particular action.

What is your feeling on advising a client on a topic like this?  I feel that if the things done were really done, that a complaint with the real estate commision is warranted, but our state commission is running about a year behind on dealing with complaints...

Thoughts?

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Comments

Janine & Andrew Hudson
Member Since '06

Janine & Andrew Hudson said:

In British Columbia, we are instructed to recopmmend they talk with their legal representation - it's not our place to get involved as a third party.

March 2, 2007 11:42 PM
Chris and Janet Gaut
Member Since '06

Chris and Janet Gaut said:

I hate to hear stories of bad agents taking advantage of people. I would think that you should not get involved other than to sell them a home when they get out of this bad one. Direct them to the Real Estate Commission and to your local Board of Realtors if they are looking for recourse. Is this other agent the Broker?? They may want to report him to his broker. Other than that, I wouldn't get involved. At least they had the sense to get out and call you.

I wish them luck

Janet Gaut

March 2, 2007 11:50 PM
Ron Tarvin
Member Since '04

Ron Tarvin said:

The story is so crazy...I just can't believe that someone runs around acting like that.  I really don't want to be involved and I told my client as much but I figured that telling him he has the option to hire legal counsel and go to court for misconduct or to file with the commission or to let the whole thing go and know that someone really IS watching out for them.

March 3, 2007 12:15 AM
Andrew Hodge
Member Since '03

Andrew Hodge said:

Hello Ron,

I would give them their choices and let them pick.  It is meant to be public knowledge that anybody, who feels that they were provided a service that is not in line with the local laws and/or codes of conduct for REALTORS®, to be able to file a complaint with any of the organizations that control the activities and licences for REALTORS® in the appropriate area.  I would definitely suggest that a good lawyer is a good place to start, especially if they followed the advice to not provide the amendment to the mortgage company, as that could be seen as being an accomplice to mortgage fraud.

They may want to talk to a different lawyer than they used for the closing of their purchase, if that did use one (it is pretty much required up here in Ontario, Canada).  My personal view is that if this agent did half of these things he/she should be reprimanded at the least.  This is the type of agent that keeps giving REALTORS® a bad name and degrades the value of our services in the eyes of the public.

I understand the desire not to be involved, but the reality is your not involved.  You are just providing the options that they are allowed based on the industries rules.  They can get this information from a reputable real estate lawyer, but if agents can not give out this type of information then it makes the industry look like it has something to hide.  I think that the buyers would appreciate your cooperation and would recognise the act as a sign that you are the trustworthy person that most of us (those that have followed your posts on blogs, forums, etc) know that you are.  To not provide the facts about their rights and who they can contact would cast doubts in their mind about you and send them to ask from another agent hoping to find better advice, if they didn't assume that all REALTORS® are going to try to block their rights to address how this agent has wronged them.

I would start with advising them to talk to a good lawyer, give them a name if you have one, and then list all other organizations that are there to handle complaints such as these, and let them decide what is best for them.

March 3, 2007 7:18 AM
Walter Nieber-Realtor
Member Since '03

Walter Nieber-Realtor said:

What I have always done in situations like you describe (multiple times) is to listen attentively and then state "This is a matter that requires some legal advice, and I am strictly prohibated from offering that." Then I give them the contact info for the local realty board and the state Realtor Association as well as the DRE for California.

March 5, 2007 1:56 PM

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Ron Tarvin
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