This blog entry is more of a rant than anything. Personally, I refuse to do business with anyone who has a bad attitude or is rude to me on the phone for no reason. So for that reason, I'd like to go on record and mention a company with a very rude telephone demeanor because I promised them that I would when I called them back.
I was called by The Real Estate Home Show recently (and I made a post about it a few days ago about how their big selling point was "It's so cheap, why WOULDN'T you just do it?), and since then have been called 5 times. One of the calls I had a very good discussion with one of the marketing VPs. But since that call, I have gotten nothing but strong arm tactics and pressure to sign up. This morning's call went like this:
"Mr. Tarvin, I see here that you spoke to one of our reps a couple of days ago and I was just following up to see if you had any questions or were ready to get started?"
"No thank you, I don't think that your service is really good for me"
"oh really? Where else are you going to get that kind of national exposure?" (very snotty tone when he said this)
"Well, I don't think that the national exposure is all that great, I mean, it's on the HEALTHY LIVING CHANNEL"
"You don' t don't know what you are talking about"
"Well, I've listen to your salesmen 5 times in the last 3 or 4 days"
"well, you can't get the kind of National TV exposure we are selling... *CLICK*
And he hung up on me. Now, I don't mind a healthy discussion of pros and cons, but nothing in that conversation points to any kind of sales technique other than strong arming. And then to rudely hang up for no reason?
So I called them back and I got a hold of someone else. I tried to explain what had happened to him and he said "it's not possible for me to locate someone who called you" . So I asked if they kept call records of who the sales people called and he said yes. I said it should be pretty simple to look and see who called me two minutes ago! So he told me it wasn't and I told him that I would be glad to go write a blog entry for my fellow agents to hear what I know about this company...At that point, he was interested in taking my name and number and seeing if he could get one of the supervisors to look into it.
Ahhhh, well...like I said, it was a rant about BAD CUSTOMER SERVICE. I certainly would not have expected Point2Agent to be "partnered" up with a company that acts like that but I'm sure they don't really know about this company's tactics....It was a promise to this company that I would write this blog entry and I believe in always keeping my promises...