Sounds like her listing is about to expire and she is desperate. Kind of rude to keep talking when you told her you were still there with clients. Never had anything like that.

I would have to say that is a first for me too!  However, I have had an agent call me 2 times about her listing asking for feedback after I gave her the day before when we spoke for 20 minutes or so?  Someone must not be very organized!

http://www.isellmdhomes.com

Unfortunately not all agents give feedback or return calls regarding feedback. I recently had 4 agents from the same office show my listing, not one provided feedback or returned any calls. One even used an incorrect email address.

I would have let her know that once the showing was over & you were done with your clients & appts for the day you would be providing feedback the next day/that evening via email.

I keep my phone with me during showings (you never know) but dont answer it unless I know I have to.

MT

I normally dont answer my phone during showings, so no similar situation. That's very rude for her to keep asking questions when she knew you were showing houses. I have been using showingfeedback.com and am happy with the response rate I get, and it's free.

I agree with Bob ... I NEVER answer the phone when I am with a client

Sounds like this agent is pretty darned eager for her next commission. I agree with Bob and Kim. Consider turning your phone off when you're meeting with people. They always say they don't mind but many actually do. There's no better service you can provide than your full attention to your client.

An agent called me yesterday regarding my listing.  I requested feed back she said, "oh yes I will call you".  Naturally I didn't hold my breath, good thing too, she never did call so I called her today.  Only to be told "my client is going out on Saturday to look at other homes, but will keep yours in mind".  I wanted details, like what did your client think of the property.  Oh well!!

Whether on a listing appointment or showing I'm not available for that time - it's just a matter of being considerate to the party I'm working with at the moment. Either mute or turn the phone off works. Put yourself in the shoes of the party and you may want to look for another realtor before the showing is over. Afterwards, it's time to be considerate to the listing agent and follow up. All too often in business, time and energy is wasted on dwelling. It's a win-win situation when we do what we do best - SELL!

I don't understand the feedback issue.  Don't call me for feedback about your listings.  If my client or myself were interested in the home we would write an offer.  If you are the listing agent and your listings is over priced, you tell the seller, don't rely on me to do your work for you.  If your floor plan sucks, you tell your seller, don't call me.  If your home has a piglet factor, you tell the seller, I noticed it right away.  I believe if your doing your job, you don't need feedback, you tell your clients right up front.  We get paid a lot of money to be professional, if you don't see what is wrong with a property when you list it, you shouldn't be the listing agent.  Have a nice evening, but to call me back.

I don't like to give feedback for many reasons which I'm not even going to get into. And while I do ask for feedback, I only do it for certain properties and mainly use e-mail so that the agents can answer whenever it's convenient. While I wouldn't word it the same way as Dennis, in many ways I agree. When my sellers ask me about feedback and why aren't we getting any, I let them know that the only feedback that really matters is when an agent calls me to let me know he/she has an offer for us. If we don't hear back from the showing agent, the feedback if fairly simple ... not interested.

I rarely get any response from e-mails or phone calls for feedback. It just does not seem to be important to most agents. Following up by contacting agents that show your listing is a simple courtesy to your client and can offer very helpful insights.

I just received some very valuable feedback from an agent that showed one of my listings. I have been encouraging my client to do some minor things to the home to help it show a little better and this agent's feedback validated my requests.

Gail, I'm surprised you get poor feedback from e-mails? I'd get only about 10 - 20% response on feedback requested by phone, but for those properties that I have ste up on HomeFeedback.com, on average I have from 70 - 80% response rate.

First, to Russell, Amazing!!  her clients are probably dogging her for it, but no excuse to not give you time.

To Dennis:  I'm sure you are good agent and can overcome objections, but I have found that there are some agents out there that are good at pushing paper, but not so good at overcoming objections.  I have been able to "help" them overcome objections and get my listing sold.  I will call and ask for feedback and hear that they loved the house, but aren't sure how to deal with.... and that is my opportunity to bring my house back and help them overcome the objection.    Just a thought...

shelly

Our appointment service sends auto e-mails to all agents who show our listings. Rarely do they email in the feedback form. I usually write an email after 24-48 hrs asking for feedback from agent and buyer. I have a lot of success with that. I do not agree that feedback is not required and that it is "my" issue to tell sellers what other agents think. My take is that sometimes a seller is stubborn and feedback is also proof positive that I am doing my job of being in touch. Just my opinion, FWIW~

Dennis,

Feedback is a good thing.  It helps you as an agent correct things that may have been overlooked, or missed and when another agent brings it to you attention how could that not help you remedy the situation?  It aslo gives you a feel for what buyers are saying about the property.  Feedback also helps you to improve on your next listing and in the interim make your next client happy.  And, should the property be overpriced, hearing that from another agent may or will prompt the seller to lower the price.  How is that not a good thing?

IMHO, I doubt that the listing agent was desperate for anything other than prompt feedback.  This article was printed in our board magazine this month and I encourgage agents to take a look (just cut and paste into your browser): http://www.columbusrealtors.com/16171.cfm

Feedback has been a real challenge and even though agents are emailed a very easy to answer 2 minute survey, my assistant still has to chase them for feedback every week.  And still she gets the old "well, I showed 15 that day and will need to get back with you" or voice mails never returned thing to never get any info. Are we really too busy to finish the job? This really frustrates the seller, makes our profession look bad, and isn't that seller the one paying the fees??  Are we so withdrawn from what the sellers go through that we cannot put ourselves in their shoes?  It truly sometimes feels like it would be necessary to actually have that agent still on their appointment to get any useful info.  Whats so hard about jotting down some key points and answering a few emails??  

As an ABR, I show many homes and promptly reply with feedback within 1 day or less. Even showing 12-15 in a day myself and I sit down and take 30 minutes to put in my feedback after a long day. I see it as part of the job.  Why is it so difficult for everyone else to return that courtesy?  

We are all professionals here and these sellers many times work extra hard so that we can bring our buyers through and attempt to sell their home.  With the market as tough as it is with so few buyers, sellers want info asap.  Even though the agent here may have jumped the gun for fast feedback, her motivation and attitude was more than likely due to lack of response from agents giving her nothing or putting her off with excuses.  I think that's what you experienced Russell and it's a shame you had to take the blunt of it from a frustated agent.

i agree with you Dennis i do get the feedback thing if my clients likes your lisiting you will see a contract come to your fax, it is not my job to tell you what is wrong with your lisiting, it seems to me by calling for feedback the listing agent would be a pest to work with if my client were to put a contract on the listing.

Vickie, thanks for the link to the article.  I agree!!

Ambrose said:  it seems to me by calling for feedback the listing agent would be a pest to work with if my client were to put a contract on the listing.

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Ambrose, by you not taking the time to give some feedback, it seems to me that you may be the type of agent that won't follow up on the details and make sure this deal goes all the way to the end.  I'm not trying to be contentious, but those kinds of misperceptions, as stated by you, hurt our industry.  My sellers are doing everything possible to sell their home, we are in a coopetition  (cooperate and compete) business.  Making time for professional courtesies is the mark of an agent I want to do business with.

Shelly

The problem is that, as a listing agent, if you don't ask right away you might not get the feedback at all. In this market sellers are anxious to hear everything.

Listing agents can use an automatic feedback tool which allows the showing agent to answer a few simple questions on an internet form at their leisure. There are lots of services like this. I am a real estate broker in Minnesota and I have started my own.

It's called MyShowingLog.com & its free for as long as I can manage to keep it that way.